Fitriani, I. and Suyatno, D.F. 2026. Development of an AI-Based Customer Service Information System for MSME XYZ. Journal of Emerging Information Systems and Business Intelligence (JEISBI). 7, 3 (Jun. 2026), 364–377. DOI:https://doi.org/10.26740/jeisbi.v7i3.78204.