Agustina, D., & Suyatno, D. F. (2024). Integration of E-Service Quality (E-Servqual) And Importance Performance Analysis (IPA) Methods on BTN Mobile Application User Satisfaction: Integrasi Metode E-Service Quality (E-Servqual) dan Importance Performance Analysis (IPA) Terhadap Kepuasan Pengguna Aplikasi BTN Mobile. Journal of Emerging Information Systems and Business Intelligence, 5(3), 90–100. https://doi.org/10.26740/jeisbi.v5i3.62192