SARI, Putri Febriana; SUYATNO, Dwi Fatrianto. Measurement of Service Quality in the Tiktok Shop Application Using the Method E-Servqual And IPA (Importance Performance Analysis): Pengukuran Kualitas Layanan Pada Aplikasi Tiktok Shop Menggunakan Metode E-Servqual Dan IPA (Importance Performance Analysis). Journal of Emerging Information Systems and Business Intelligence (JEISBI), [S. l.], v. 4, n. 2, p. 126–135, 2023. DOI: 10.26740/jeisbi.v4i2.52881. Disponível em: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/52881. Acesso em: 17 dec. 2025.