YANTI, Risma Novi; INDRIYANTI, Aries Dwi. USABILITY EVALUATION OF COMPUTER-BASED TEST (CBT) SYSTEMS USING SERVQUAL METHODS, GAP ANALYSIS, AND IPA MODELS (Case Study: Dr. Soetomo High School Surabaya): EVALUASI USABILITY SISTEM COMPUTER-BASED TEST (CBT) MENGGUNAKAN METODE SERVQUAL, GAP ANALYSIS, DAN IPA MODEL (Studi Kasus: SMA Dr. Soetomo Surabaya). Journal of Emerging Information Systems and Business Intelligence, [S. l.], v. 4, n. 4, p. 1–8, 2023. DOI: 10.26740/jeisbi.v4i4.55855. Disponível em: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/55855. Acesso em: 10 jul. 2025.