PUTRI, Intan Rahma Diana; NURYANA, I Kadek Dwi. Analisis Manajemen Insiden dan Masalah pada Helpdesk Terhadap Perbaikan Kualitas Pelayanan Publik Berdasarkan Framework ITIL V4: (Studi Kasus: Dispendukcapil Kota kediri). Journal of Emerging Information Systems and Business Intelligence (JEISBI), [S. l.], v. 5, n. 1, p. 173–181, 2024. DOI: 10.26740/jeisbi.v5i1.59108. Disponível em: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/59108. Acesso em: 1 nov. 2025.