AGUSTINA, Deva; SUYATNO, Dwi Fatrianto. Integration of E-Service Quality (E-Servqual) And Importance Performance Analysis (IPA) Methods on BTN Mobile Application User Satisfaction: Integrasi Metode E-Service Quality (E-Servqual) dan Importance Performance Analysis (IPA) Terhadap Kepuasan Pengguna Aplikasi BTN Mobile. Journal of Emerging Information Systems and Business Intelligence, [S. l.], v. 5, n. 3, p. 90–100, 2024. DOI: 10.26740/jeisbi.v5i3.62192. Disponível em: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/62192. Acesso em: 4 jul. 2025.