SRIWAHYUNI, Octania; YUSTANTI, Wiyli. Importance Performance Analysis (IPA) of Google Reviews Sentiments Based on SERVQUAL Dimension for Public Health Center Service in Surabaya. Journal of Emerging Information Systems and Business Intelligence (JEISBI), [S. l.], v. 7, n. 3, p. 341–350, 2026. DOI: 10.26740/jeisbi.v7i3.78201. Disponível em: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/78201. Acesso em: 8 aug. 2026.