[1]
Y. Setiagita and A. D. Indriyanti, “Reengineering the Return Refund Request Business Process in ruparupa E-commerce Using the Business Process Reengineering Method”, J. Emerg. Inf. Syst. Bus. Intell. (JEISBI), vol. 7, no. 2, pp. 187–201, Apr. 2026.