Arfianto, Rifqi Bagas, and Asmunin Asmunin. “Analisis Kualitas Pelayanan Terhadap Aplikasi Ebook 1 Unesa Library Menggunakan Metode PIECES”. Journal of Emerging Information Systems and Business Intelligence, vol. 4, no. 1, Jan. 2023, pp. 18-25, doi:10.26740/jeisbi.v4i1.50942.