Jannah FZ, Suyatno DF. Pengukuran Kepuasan Pengguna Layanan Unesawifi Di Universitas Negeri Surabaya (Unesa) Menggunakan Metode Service Quality (Servqual) dan Importance Performance Analysis (IPA): Measurement Of User Satisfaction With Unesawifi Services At Surabaya State University (Unesa) Using Service Quality (Servqual) and Importance Performance Analysis (IPA) Methods. J. Emerg. Inf. Syst. Bus. Intell. (JEISBI) [Internet]. 2024 Mar. 6 [cited 2025 Nov. 3];5(1):144-52. Available from: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/58947