PENGGUNAAN RAGAM BAHASA HORMAT (KEIGO) DALAM PERCAKAPAN RESEPSIONIS DAN PRAMUSAJI RESTORAN KEPADA TAMU DI HOTEL FUSUI

Abstract

ABSTRACT

Keigo (??) is a polite language used to show respect to the interlocutor. This study was conducted to
address the problem formulation regarding the use of keigo varieties in conversations between hotel staff and
guests and their specific roles. The data source for this research is reception staff and restaurant servers interacting
with guests at Fusui Hotel. The method used in this study is qualitative descriptive because the data consists of
conversations containing keigo speech. The obtained data were analyzed regarding the use of keigo and its specific
roles. The results of this study found three types of keigo teineigo (???), which has three forms, namely
auxiliary verbs ~desu and ~masu, as well as the form change ~de aru. Then, in the kenjougo (???) style, there
are two types specific kenjougo verbs and form changes o~suru and go~suru. In the sonkeigo (???) style, there
are five types prefixes o~ and go~, specific sonkeigo verbs, form changes ~reru, form change o~ni naru, and
imperative form change o~kudasaru. From this research, four concrete roles of keigo usage were identified,
expressing respect with sonkeigo as an example in the role of keigo usage, expressing formal feelings with basic
formal forms or teineigo style, expressing distance with only one subclassification, the kenjougo style, and
maintaining dignity with subclassifications like the concept of uchi soto. Two roles were not found in the data is
expressing affection and expressing sarcasm. Because the data in this study were taken from conversations
between reception staff and restaurant servers with guests, these two roles were not found.
Keywords: Keigo, Teineigo, Kenjougo, Sonkeigo, Hospitality Industry, Fusui Hotel.

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