Labibah, Zulfa, and Setya Haksama. “PENGUKURAN KINERJA TENAGA KESEHATAN RUMAH SAKIT BERDASARKAN METODE MALCOLM BALDRIGE NATIONAL QUALITY AWARD”. Journal of Digital Business and Innovation Management, vol. 2, no. 1, June 2023, pp. 61-74, doi:10.26740/jdbim.v2i1.53697.