PENGARUH KECERDASAN EMOSIONAL TERHADAP KINERJA KARYAWANDENGAN KERPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PTBANK PEMBANGUNAN DAERAH JAWA TIMUR CABANG SIDOARJO

Abstract

Abstract
Bank Pembangunan Daerah Jawa Timur (Bank Jatim) is a general bank and Regional Enterprises which is owned
by East Java Province Government. Bank Jatim has assets for more than IDR 30 Trillion with 36 brand offices that
are spread along all over Indonesia. Bank Jatim just achieved reward as the best Bank in Retail Bank Service that is
given by Indonesian Banking Award 2016. Also, Bank Jatim also got achievement from TOP BUMD as TOP BPD
Manajemen SDM and IT 2016. The achievements and rewards that are achieved by Bank Jatim surely supported by
good Employee performance. This employee performance cannot separated from emotional intelligence employee
and job satisfaction for the employee. The purpose of this study is to testing and analyzing the influence of emotional
intelligence toward employess performance through job satisfaction as a intervening variable. This is a causal
research with quantitative approach. The sample collecting technique is using sample saturation with 54
respondents of customer service, service assistant,teller and credit division in Bank Jatim Sidoarjo branch. The
statistical analysis used is Partial Least Square (PLS) with the support of smartPLS software. Result of the study
explained that emotional intelligence has positive and significant effect on employee performance. Emotional
intelligence has positif and significant effect on job satisfaction. Job satisfaction has positif and significant effect on
employee performance. Job satisfaction intervening the influence of emotional intelligence on employee
performance.
Keywords: Emotional Intelligence, Job Satisfaction, Employee Performance