AUDINA SITO P, VISCA. PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PADA PT. PLN (PERSERO) DISTRIBUSI JAWA TIMUR. Jurnal Ilmu Manajemen (JIM), [S. l.], v. 6, n. 1, 2018. Disponível em: https://ejournal.unesa.ac.id/index.php/jim/article/view/22776. Acesso em: 15 aug. 2026.