Jurnal Ilmu Manajemen (JIM)

ANALISIS FAKTOR YANG MEMPENGARUHI PENGGUNAAN INSTRUMEN DERIVATIF SEBAGAI PENGAMBILAN KEPUTUSAN HEDGING PADA PERUSAHAAN SEKTOR KEUANGAN YANG TERDAFTAR DI BEI PERIODE 2011-2015

DIMAS PRASETYO KURNIAWAN — 2018-01-04

As debt foreign Indonesia increases in financial sector has caused risk of foreign exchange. It can threatening company health. One of the ways to manage the risk, company must apply hedge. But, Based on the information annual report obtained from Indonesia exchange period 2011-2015. It show decrease on 2013 and still until 2015. Therefore in this research intends to analyze factors that influence of hedge. Researchers use leverage (DER), liquidity (current asset), profitability (ROA), growth opportunity (MTBV), firm value (Tobin’s Q) as independent variable and hedge as a dependent variable. Sample used as many as 53 listed companies in Indonesia exchange and report annual report from 2011-2015. The method of analysis used is logistic regression. Results data or output SPSS shows leverage sig of 0.000 smaller than 0.05 so it can be concluded leverage have a significant positive effect on hedging decisions. The result of liquidity sig output of 0.214 is greater than 0.05 so it can be concluded that liquidity is not significant to hedging. Result of profitability significance equal to 0,081 bigger than 0,05 so no effect to hedging. The result of significance obtained by growth oppurtunity of 0.000 is smaller than 0.05 so it has a significant positive effect on hedging The result of significance obtained by the company value of 0.002 is smaller than 0.05 and the regression coefficient of -1.669 so that a significant negative effect on hedging.

Keywords: Hedging, Leverage, Liquidity, Profitability, Growth Oppurtunity, Firm value

PENGARUH PROMOSI PENJUALAN DAN STORE ATMOSPHERE TERHADAP KEPUTUSAN PEMBELIAN (Studi pada Konsumen Toko Buku Togamas Petra Surabaya)

MOCHAMAD ARIFIN ZULKARNAIN — 2018-01-08

Togamas Petra Surabaya bookstore has implemented a vigorous sales promotion and provides an attractive outlet display for customers to visit and shop in stores, but the bookstore has experienced a decreased number of visitors and buyers in the stores over the past few months. The purpose of this study is to analyze and discuss the influence of sales promotion and store atmosphere towards purchase decision on Togamas Petra Surabaya bookstore. This type of research is conclusive research with quantitative approach. The population in this study is the visitors who purchased books at the Togamas Petra Surabaya bookstore that has a minimum age of 18 years old. Using non probability sampling as a sampling method is and purposive sampling as a sampling technique. 210 sample was used. The data analysis technique use multiple linear regression with SPSS program for windows 23. The results of this study indicate that sales promotion variables do not affect the purchase decisions of Togamas Petra Surabaya bookstore and store atmosphere has influenced the purchasing decisions on Togamas Petra Surabaya bookstore.

keywords: Sales promotion , store atmosphere, purchase decision.

PENGARUH STRES KERJA DAN KONFLIK KERJA TERHADAP KINERJA KARYAWAN ( STUDI PADA KARYAWAN PT. SURYA CIPTA INTERNUSA GRESIK)

SYAMSIATUL CAHYANINGRUM — 2018-01-08

In the era of globalization business competition is becoming increasingly tight. In order to compete competitively with other organizations, organizations in demand have adaptive and sensitive to changes that occur in the environment. By maximizing employees as human resources, the company will have qualified and skilled employees that can affect the improvement of employee performance. The current high job demands will affect the performance of its employees. If the demands of employees is higher and employees can not complete the work it will cause stress that affects the performance of employees is getting lower. Another thing that affects employee performance is work conflict. This study is to examine and analyze the effect of job stress on employee performance and work conflict on employee performance PT Surya Cipta Internusa Gresik. This research is quantitative research the number of samples used counted 48 people. The measuring instruments used in this study are interviews, observation, and questionnaires. Data analysis using Partial Least Square (PLS) analysis technique with the help of SmartPLS 3.0 and Statistical Package for Social Science (SPSS) software. This research uses Likert scale as measurement scale. The results showed that job stress negatively affect employee performance and work conflict positive and significant influence on employee performance.

Keywords: Job Stress, Work Conflict, Employee Performance

PENGARUH PROMOSI PENJUALAN TERHADAP KEPUTUSAN PEMBELIAN DENGAN KESADARAN MEREK SEBAGAI VARIABEL MEDIASI (STUDI PADA KONSUMEN ALFAMART DI KECAMATAN GAYUNGAN, SURABAYA)

WINDY ARI — 2018-01-09

Alfamart is one of convenience store in Indonesia. This Alfamart convenience store, always doing sales promotion to create brand awareness in customers memory. Purpose of this study is to analyze and discuss the effect of sales promotion on purchasing decision with brand awareness as an mediation variable. This research is a causal research that kind of conclusively research. Respondents in this study were women and men aged minimal 19 years old and who buying on Alfamart in Gayungan Districts, Surabaya. The sampling method is non-probability sampling and sampling techniques using judgmental sampling. Data collection techniques used in this study was a questionnaire, while data analyze using path analysis with AMOS program. The results of this study showed that sales promotion has direct effect on brand awareness and purchasing decision, but brand awareness as an mediation don’t has direct effect on purchasing decision. The test results of mediation between dependent and independent variables through intervening variables not proved.

Keywords: Sales Promotion, Brand Awareness, Purchasing Decision

PENGARUH CITRA MEREK DAN PERSEPSI KUALITAS TERHADAPKEPUTUSAN PEMBELIAN LAPTOP ACER(STUDI PADA PENGUNJUNG HI-TECH MALL SURABAYA)

ACHMAD HAFIDZ A — 2018-01-10

PENGARUH KUALITAS PRODUK dan HARGA TERHADAP KEPUTUSAN BRAND SWITCHING PADA PAKAN AYAM PETELUR CHAROEN POKHPAND 124P KE KLKS 36 SPR JAPFA COMFEED (Studi Pada Pelanggan UD. Surya Farm dan PT. Sumber Kelapa Rissa Mandiri di Magetan)

NANDA SURYA NOVIANTO — 2018-01-12

The domestic animal feed industry plays an important role in supporting livestock business in providing the availability of meat and derivative products to the community as an additional source of protein. Feed has a contribution of 70% of the total cost of livestock production. The company is required to provide products with the quality and price expected by breeders. The purpose of this study is to analyze and discuss the effect of product quality and price on the decision to switch livestock breeding layer 124P Charoen Phokpand to KLKS 36 SPR Japfa Comfeed. This research was conducted on UD customers. Surya Farm and PT. Sumber Kelapa Rissa Mandiri in Magetan. Respondents in this study were customers who had bought and used animal feed product Charoen Phokpand 124P and then switch brands to KLKS 36 SPR japfa comfeed, male and female age 25-45 years, with the number of respondents as much as 73 respondents. Data analysis using multiple linear regression with SPSS help. The results showed that product quality had a positive effect on brand transfers, and price had a positive effect on brand transfer decisions.

Keywords: Product Quality, Price, Brand Switching.

PENGARUH STRUKTUR MODAL, UKURAN PERUSAHAAN, DAN PROFITABILITAS TERHADAP NILAI PERUSAHAAN SEKTOR AGRICULTURE TAHUN 2012-2015

MUHAMMAD SYAMSUL FAUZI — 2018-01-12

The purpose of this study is to know the influence of capital structure, firm size, and profitability to firm value. Agriculture sector companies period 2011-2015 are an object of this study. Sample used in this study amounted 16 companies using purposive sampling method. This study used causal associative approach which use secondary data obtained than documentation from official website of Indonesia Stock Exchange. Multiple regression linear is the analysis method used in this study. The result from this study show that capital structure and profitability negatively impact on firm size. Firm size on this study has no impact to firm size. Recommendations that be able obtained from result of these study is the company need to consider capital structure and profitability to maximize firm value. For investors need to consider capital structure and profitability as a sign or a hint which takes precedence before purchase companies stock at agriculture sector.

Key word: capital structure, firm size, profitability, firm value

PENGARUH TEAMWORK TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. FEDERAL INTERNATIONAL FINANCE CABANG SURABAYA 2

GEBI DEVINA — 2018-01-12

In the current era of globalization companies are requires to provide a way that is arranging in each program given in order to improve and develop employes performances and improve a job satisfaction. One of the main factor is considering the cooperation of human resources (HR) owner. Teamwork is needed to improve an efficiency of a job, well in multinational companies, private and government. If the company does not have a strong cooperation between division one with the other division, then that work will not be satisfy and inefficient. The results of previous research show that teamwork is able to given a positively effect of employee job satisfaction. This studied tried to test whether teamwork is able to effect employee job satisfaction at PT. Federal International Finance Surabaya branch 2. The population research totals 70 employees and used saturated samples. The data collection used questionnaires with Likert scale as a measurement. The writer used techniques and analyzed by SPSS to test the data. The results of this study is indicate by that teamwork has a positive effect on job satisfaction at PT. Federal International Finance Surabaya branch 2.

Keywords: job satisfaction, teamwork

PENGARUH KNOWLEDGE SHARING DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN (Studi pada AJB Bumiputera 1912 Kantor Wilayah Surabaya)

OKKY ORLANDO — 2018-01-16

PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN JAKET PEMBELIAN (Studi pada Konsumen UD. BACHTIAR Desa Kludan, Tanggulangin)

ADAM IBROHAM AL ABROR — 2018-01-17

One of the emerging sectors of the fashion industry is the clothing category. One category of clothing that is in the great demand of domestic and international markets is Leather Jacket. With good quality and reasonable price, it will attract the purchase decision of Leather Jacket. This research uses quantitative approach, which is adjusted to know the quality of the Product and Price to Purchase Leather Jacket Decision to UD customer. BACHTIAR Kludan Village, Tanggulangin District. Respondents used in this study were Leather Jackets at UD. BACHTIAR. Respondents in this study used 210 people by using purposive sampling method. This study uses primary data that is by Research Instrument (Questionnaire) and secondary data by interview or documentation. The method of analysis used is multiple linear regressions. The results showed that the variable of Product Quality and Price has positive effect on Purchase Decision.

Keywords: Product Quality, Price, Purchase

PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP LOYALITAS DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (STUDI PADA PELANGGAN ROLAG CAFE SURABAYA)

BRILLY LISTYAN PRATAMA PUTRA — 2018-01-17

Rolag cafe is a cafe that was established in 2015 in surabaya with a unique concept that stands on rolag river banks and has complete facilities and prices in accordance with the facilities provided. Rolag cafe always crowded by customers because the facilities provided so complete and the price offered in accordance with the facilities provided. The purpose of this research is to analyze and discuss the influence of service quality and price to loyalty with satisfaction as intervening variable. This type of research is quantitative research. Using non-random sampling technique with the amount of 220 respondents taken from customers Rolag cafe Surabaya. The instrument used is a questionnaire using Likert scale and analyzed by path analysis using AMOS 23. The results showed that there is a positive and significant influence of service quality on loyalty with satisfaction as intervening variable. There is also a positive and significant influence of price on loyalty with satisfaction as intervening variable. In addition there is a positive and significant influence of satisfaction on loyalty.

Keywords: SerQuel , Price , satisfaction , loyalty

PENGARUH FREE CASH FLOW, INVESTMENT OPPORTUNITY SET, DAN RETURN ON ASSET TERHADAP DIVIDEND PAYOUT RATIO PADA PERUSAHAAN SEKTOR MINING YANG TERDAFTAR DI BEI PERIODE 2011-2015

ALTO AMANO ANDROMIKO KAFATA — 2018-01-18

PENGARUH PERCEIVED QUALITY TERHADAP NIAT BELI ULANG DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (STUDI PADA PELANGGAN TEH BOTOL SOSRO DI SURABAYA TIMUR)

NUR HIDAYAH — 2018-01-18

PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP LOYALITAS DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (STUDI PADA KONSUMEN BISKUIT OREO DI CARREFOUR SURABAYA)

HERVIANA VIDYA PURNAMA SARI — 2018-01-18

Biscuits is the company in the industrial sector food products that are now often popular by the consumers that can be consumed by when leisure time or the to hold hungry and for all the age of a boy , up to the elderly .This study attempts to analyze and discuss the influence of product quality and price of loyalty with satisfaction as variable intervening.The applied sampling technique was non-probability sampling and judgmental sampling on samples as many as 220 individuals. Population is now consumers who aged 17 years and above ever buy and consume biscuit oreo.The result showed that the product quality and price oreo biscuit having influence that give a positive response to loyalty.The quality and price of the product have influence that give a positive response to satisfaction.The satisfaction of having an influence that give a positive response to loyalty . In this study, the relationship of each variable is positive that mediation proved partially.

Keywords: quality products, price, satisfaction, loyalty

PENGARUH KEPERCAYAAN DAN KEMUDAHAN TRANSAKSI TERHADAP KEPUTUSAN PEMBELIAN SECARA ONLINE PADA SITUS MATAHARIMALL.COM

NIKEN AYU LESTARI — 2018-01-18

The growth of online stores makes conventional businesses exploring online business. The conventional business operates online stores but also operates offline stores. Matahari Department Store offline store that has been operating for decades launched an e-commerce called MatahariMall. Shopping through online requires confidence sometimes consumers still feel hesitant because they can not touch and feel the goods directly. The use of O2O payment system (Online to Offline) makes it easy for consumers to transact. This study is a conclusive study to analyze and discuss the influence of trust and ease of transaction at MatahariMall site. The sampling technique used a combination technique of judgmental sampling and snowball sampling with sample size of 220 respondents that MatahariMall consumers between 18 to 35 years. They have already made transactions with O2O purchasing system. The results show that there is a significant influence on the trust and ease of purchase transactions online at MatahariMall.com site.

Keywords: trust, ease of transaction, purchase decision online

PENGARUH REBRANDING DAN KUALITAS LAYANAN TERHADAP CITRA PERUSAHAAN PADA XL AXIATA (Studi pada Pengguna Simcard XL di XL Center Pemuda Surabaya)

AMRINA ROSYADA — 2018-01-18

Improving the quality of XL Axiata service is not as expected. Data abaout twitter and comments from XL Axiata, shows there are still complaints from customers related to the unstable 4G LTE internet network. The development of increasingly advanced technology and intense competition, make telecommunication companies always improve their services, ecpecially XL Axiata. But this 4G LTE service can not have a positive impact on the corporate image. This study aims to analyze and discuss the influence of rebranding and service quality on corporate image XL Axiata. This population in this study simcard users XL were at least 17 years, and who was visiting in XL Center Pemuda Surabaya. This study using 210 samples, the sampling method is non-probability sampling with incidental sampling technique. The data analisys technique using multiple linear regression.

Keywords: Rebranding, Service Quality, Corporate Image.

PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (STUDI PADA PELANGGAN XL PRABAYAR DI PAMEKASAN)

YENI ROSA TAKHOLY — 2018-01-18

Communication technology growing rapidly marked with the increasingly tight the competition among service provider industry. A tighter market condition drives the market players and producer to win the competition. This has led some providers to continually maintain the quality of service and pricing to maintain satisfaction and maintain customer loyalty. The tendency of consumers to change the mobile card also because some number of industry providers has decreased. The aim of this study is to analyze and explain the effect of service quality and price towards customer loyalty with satisfaction as intervening variable. Respondents in this study are respondents who bought and used Prepaid XL and constantly recharging pulse in minimum last 3 months. Respondent’s minimum 17 years old and the Prepaid XL which mentioned in this study are only for telephone. The study is done in PT. XL Axiata’s official distributor, PT. TEMA Pamekasan. Sampling technique used in this study is nonprobability sampling and sample is chosen by judgmental sampling with amount of 220 respondents. Data collection technique used in this study is a form of questionnaire. Measurement scales used is Likert scale. Data analysis technique is using Path Analysis with AMOS. The result of this study shows that there is a positive and significant influence between service quality and price towards satisfaction. There is a positive and significant influence between satisfaction and customer loyalty. There is a positive and significant influence between service quality and price towards.

Keywords : Service Quality, Price, Satisfaction, Customer Loyalty.

ANALISIS PENGARUH PERSEPSI KUALITAS, HARGA DAN SIKAP TERHADAP NIAT BELI PRODUK PRIVATE LABEL MEREK “GIANT” (Studi pada Pengunjung Hypermarket Giant Maspion Square Surabaya)

DHANI EKA FEBRIAN — 2018-01-18

Competition in the world of retail business is now the longer the more strictly, makes its retail efforts mutually perpetrators vying to compete. Modern retail companies are using a new strategy using strategy issued its own products or commonly referred to as private label. The reason the retailers issuing private label products is to provide an alternative for consumers to get a more competitive price because it does not need promotion and brand positioning that requires large expenses. The purpose of this study is to analyze and discuss the influence of perceptions of quality, price and attitudes towards private label product purchase intentions Giant. Sampling technique used is accidental sampling with a sampling of non-probability. The sample used as many as 220 people respondents. The respondents in this study are consumers who are over 18 years old and the respondent had previously using products Giant with private label. But it has yet to make a purchase directly. The result of the research shows that the perception of quality, price and the attitude of influential positive on purchase intention.

Keywords: Perception of quality, price, attitude and purchase intention.

ANALISIS PERBANDINGAN ECONOMIC VALUE ADDED (EVA) DAN MARKET VALUE ADDED (MVA) PADA PERUSAHAAN SEBELUM DAN SESUDAH MERGER MAUPUN AKUISISI PERIODE TAHUN 2010 - 2012 (Perusahaan Publik yang Terdaftar di Bursa Efek Indonesia)

IKA KUSUMA WARDANI — 2018-01-19

The purpose of this study was to determine and analyze the differences before and after the merger or acquisition on the public company listed in Indonesia Stock Exchange which has been expansion by way of merger and acquisition. Researchers used a period of 3 years before and 3 years after the company merged and acquired. This research is a comparative research with quantitative methods. The sample in this study using purposive sampling method amounted to 14 companies of the population of 24 companies, with data collection in the form of documentation in the form of the announcement of the merger and acquisition, and annual financial statements. Data analysis techniques used in this research is to test for normality using the Kolmogorov-Smirnov Test and statistical difference test by using non-parametric Marginal Homogeneity Test using SPSS tool 19.0. The results of this study indicate that there were no significant differences in Economic Value Added (EVA) values before and after mergers or acquisitions and there are significant differences in Market Value Added (MVA) values before and after mergers or acquisitions.

Keywords: economic value added (EVA), market value added (MVA), merger and acquisition

PENGARUH BUDAYA ORGANISASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN DITINJAU BERDASARKAN PEKERJA LAKI-LAKI DAN PEKERJA PEREMPUAN (STUDI KASUS PADA PT. PELINDO MARINE SERVICE SURABAYA)

LUSIANA MALINDA TELMANIER — 2018-01-22

This study aims to analyze the influence of organizational culture and work discipline on employee performance reviewed based on male and female workers at PT. Pelindo Marine Service Surabaya. The population in this study amounted to 85 employees, consisting of 30 female employees and 55 male employees. The results of this study indicate that organizational culture has a significant positive effect on employee performance and organizational culture implementation at PT. Pelindo Marine Service Surabaya between male and female workers does not have significant differences. This can be seen from the result of different test of t-test t value equal to -1,614 <t table 1,989 with probability significance (two tail) 0,110> 0,05 . Work discipline has a significant positive effect on employee performance and implementation of work discipline at PT. Pelindo Marine Service Surabaya between male workers and female workers did not significantly differ from the results of different test t-test t-test value -0.731 <t table 1.989 with probability significance (two tail) 0.467> 0.05. While the calculation of F test jointly organizational culture and work discipline affect the employee performance and on the implementation of employee performance between male employees and female employees of PT. Pelindo Marine Service Surabaya does not have a significant difference this can be seen from the results of different test t-test t count value of 0.762 <t table 1.989 with probability significance (two tail) 0.448> 0.05.

Keywords : organizational culture, work discipline, employee performance, gender

PENGARUH DESAIN PRODUK DAN CELEBRITY ENDORSER TERHADAP KEPUTUSAN PEMBELIAN HONDA NEW SONIC 150R (STUDI PADA PENGGUNA HONDA NEW SONIC 150R DI KOTA SURABAYA)

MOCHAMMAD ARIF WICAKSONO — 2018-01-23

PENGARUH PROMOSI PENJUALAN DAN CELEBRITY ENDORSER TERHADAP KEPUTUSAN PEMBELIAN PRODUK KOSMETIK MUSTIKA RATU

IIN FAJRIA — 2018-01-25

The main target of the company is one of them to maintain the continuity of business, so that the sales turnover is always increasing. Efforts made by the company are to develop its marketing strategy. One of the ways used by the company is to use sales promotion and celebrity endorser. Mustika Ratu is one of the cosmetics company in Indonesia that has been doing sales promotion and celebrity endorser. Although the company has made an attractive sales pitch and uses celebrity endorsers to attract its customers, its sales have dropped dramatically. Therefore, companies need to design sales promotion and celebrity endorsers are good in increasing sales. This research uses conclusive research. Sampling technique used is non-probability sampling with 210 samples. The population in this research is all consumers who ever bought, using Mustika Ratu cosmetics, and know the promotion done Mustika Ratu and celebrity endorser Mustika Ratu cosmetics. Scale used in this research that is using likert scale. The measuring instrument used is a questionnaire. The analytical tool used multiple linear regression analysis with SPSS 18 program. The results showed that sales promotion and celebrity endorser variables have a positive and significant influence, but sales promotion variables have greater influence on purchasing decisions, compared with celebrity endorser.

Keywords: sales promotion, celebrity endorser, purchase decision.

PENGARUH KEADILAN DISTRIBUTIF DAN IKLIM ORGANISASI TERHADAP PERILAKU KERJA KONTRAPRODUKTIF PADA PT. PELABUHAN INDONESIA III CABANG TANJUNG PERAK SURABAYA

YUSNA PUTRI HANIDAH — 2018-01-25

PT. Pelabuhan Indonesia III Brach Tanjung Perak Surabaya located at Jl. Perak Timur Number 620 Surabaya is one kind of service enterprises. The aim of this research is to analyze the Effect of Distributive Justice and Organizational Climate associated with Counterproductive Work Behaviour. Number of Sample that tused in this research were 207 employees of PT. Pelabuhan Indonesia III Branch Tanjung Perak Surabaya using stratified random sampling technique. The analysis technique used is multiple linear regression. The result of this research shown that Distributive Justice is negative effect or negative influence related to Counterproductive Work Behaviour also Organizational Climate play a role on it too. And from the result, we can conclude that both of Distributive Jusctice and Organizational Climate have an influence related to Counterproductive Work Behaviour.

Keywords: distributive justisce, organizational climate, counterproductive work behaviour

PENGARUH E-SERVICE QUALITY DAN KEMUDAHAN TERHADAP NIAT BELI ULANG DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (Studi Pada Pengguna Jasa Uber Motor di Surabaya)

MUH. DIYANPUTRA PRADANA — 2018-01-25

Now days an internet technology usage more valuable in many aspect, mainly in the business world. An internet technology access is an innovative way to do company activities on online market that called by electronic business and commerce (e-bussiness and e-commerce). The phenomenal of research showed that motor Uber as follower or pioneer online transportation namely Go-jek. The conclusion is uber bike is new more comparative than Go-jek that became pioneer online transportation in Indonesia had shown by customer who ordered online transportation in the Uber Motor more easily also the service is more faster. Beside that the cost cheapest so the people can use it than by using Gojek. The type of this research that used in this research is conclusive research. The respondent on this research is in the Surabaya. The respondent who had been on this research is 220 and maximum age is 48 years who know and ever order uber motor online on last two week. The instrument of research that used is questionnaire, and then the data will be input by using path analysis. In addition, the result has shown that E-Service quality more influence to repurchase intention and satisfaction. Satisfaction variable is influence to repurchase intention and satisfaction on uber motor user in Surabaya.

Keywords: E-service quality, Ease of use, Repurchase Intention, Satisfaction

PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PADA PT. PLN (PERSERO) DISTRIBUSI JAWA TIMUR

VISCA AUDINA SITO P — 2018-01-31

PT. PLN (Persero) Distribusi Jawa Timur is one of the main implementing unit under PT. PLN (Persero) is engaged in the distribution and sale of electric power in East Java. Achievement of organizational performance can be supported by the application of total quality management within the company. Factors that can affect organizational performance are customer focus, top management, employee engagement and empowerment, training education, and continuous improvement. This study aims to examine and analyze the effect of total quality management implementation on organizational performance at PT. PLN (Persero) Distribusi Jawa Timur. Type of research with method of quantitative approach. The sample in this study amounted to 83 respondents PT. PLN (Persero) Distribusi Jawa Timur with sampling technique that is slovin method. Statistical analysis used in this study is multiple linear regression with the help of SPSS Version 21 program. The result of this study explains the focus of customer positively influence to organizational performance, top management have positive effect on organizational performance, involvement and empowerment have positive effect to organizational performance, training education have positive effect to organizational performance, continuous improvement have positive effect to organizational performance, total quality management simultaneously have a positive effect on organizational performance.

Keywords : total quality management, organizational performance.

PENGARUH PERPUTARAN MODAL KERJA, UKURAN PERUSAHAAN, LEVERAGE DAN LIKUIDITAS TERHADAP PROFITABILITAS PERUSAHAAN ANIMAL FEED DI BEI PERIODE 2012-2015

DEBBY AYU PUSPITA — 2018-02-01

Manufacturing companies profitability in Indonesia were affected by financial factors which can be measured from financial ratio. The aim of this study is to analyze whether variables such as working capital turnover, firm size, leverage and liquidity have an influence on corporate profitability as measured by using ROA. Population in this study is Animal Feed companies which listed in IDX to quarterly period of 2012-2015, that are 4 companies. Sample was taken using saturated sampling method, because amount sample under 30 or for research that wants to make generalizations with low error rate. Data analysis techniques in this study using the classical assumption test, multiple linear regression analysis and hypothesis testing. The data obtained will then be calculated using SPSS. The results showed that there are 2 variables that Working Capital Turnover and Liquidity have a significant positive influence on profitability. Conversely variable Firm Size has a significant negative influence on profitability. As for the leverage variable has no significant effect on profitability. These results show that only variable of Working Capital Turnover and Liquidity are high influence in the achievement of profit at Animal Feed company which listed in IDX to quarterly period of 2012-2015

Keyword: Working Capital Turnover, Firm Size, Leverage, Liquidity, Profitability

PENGARUH HAMBATAN KARIR TERHADAP KESUKSESAN KARIR DENGAN LOCUS OF CONTROL SEBAGAI VARIABEL MODERATOR PADA PT.PLN (PERSERO) UNIT INDUK PEMBANGUNAN VII SURABAYA

ACHMAD ZAKARIA RAMLY — 2018-02-01

PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN SMARTPHONE (Studi pada Pengguna Smartphone Asus Zenfone 5 di Surabaya)

ACHMAD RAFIF SJAM — 2018-02-09

PENGARUH IKLIM ORGANISASI DAN KOMPETENSI TERHADAP KINERJA KARYAWAN DI AJB. BUMIPUTERA 1912 KANTOR WILAYAH SURABAYA

FATWA UL HAQ — 2018-02-14

PENGARUH KETIDAKPUASAN DAN KEBUTUHAN MENCARI VARIASI TERHADAP PERPINDAHAN MEREK SMARTPHONE SAMSUNG KE MEREK SMARTPHONE LAIN DI WILAYAH SURABAYA

AHMAD BASHORI — 2018-03-15

This study aims to examine the influence of consumer dissatisfaction and variety seeking on brand switching Samsung Smartphone. Used as a sample 220 respondents drawn from Plaza Marina Surabaya and World Trade Center Surabaya. The sampling technique is non probability sampling using judgmental sampling method. Data analysis techniques using multiple linear regressions. The results showed that there is a positive and significant influence among consumer dissatisfaction and the need for finding variations against the transfer of Samsung smartphone brand to other smartphone brands. And the greatest influence among the variabels of dissatisfaction and the need to find the variation that attracts the greatest contribution is the influence of the need to look for hight consumer variation.

Keywords : consumer dissatisfaction, variety seeking, brand switching behavior.