Ariyanto, M. W., Zakariyah, M. F., Muaddab, H., & Nafisah, K. (2026). Enhancing Student Satisfaction Through Service Excellence in Higher Education Administration: A Qualitative Case Study. Journal of Office Administration : Education and Practice, 6(1), 64–83. https://doi.org/10.26740/joaep.v6n1.p64-83