FIRMANSYAH, Aditya Cholif; ROSY, Brillian. Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat: Studi Pembuatan E-KTP di Kecamatan Sekaran Kabupaten Lamongan. Journal of Office Administration : Education and Practice, [S. l.], v. 1, n. 2, p. 82–93, 2021. DOI: 10.26740/joaep.v1n2.p82-93. Disponível em: https://ejournal.unesa.ac.id/index.php/joa/article/view/42112. Acesso em: 7 dec. 2025.