ANALISIS PENGUKURAN KINERJA DENGAN MENGGUNAKAN BALANCED SCORECARD (STUDI KASUS PADA YAYASAN BINA HATI SURABAYA)

Abstract

This research aimed at measuring the performance of Yayasan Bina Hati by using
the method balanced scorecards and approach descriptive qualitative. The types
of data used by researchers is the primary and secondary. Measurement
performance Yayasan Bina Hati using four perspective balanced scorecards,
namely financial perspective, users perspective, perspective of business process
internal, and perspective learning and growth. The results of this research show
that there is an increase in performance Yayasan Bina Hati as measured by four
perspective balanced scorecard that is useful for the sake of short-term and longterm.
Keywords: Performance, non-profit, and balanced scorecard