ANALYSIS OF SATISFACTION OF UNESA MECHANICAL ENGINEERING STUDENTS WITH SIMME APPLICATION SERVICES USING THE RASCH MODEL METHOD

  • Bagas Cahya Edta Putra Universitas Negeri Surabaya
  • Rachmad Syarifudin Hidayatullah Universitas Negeri Surabaya

Abstract

Abstract

The Covid-19 pandemic has caused administrative processes in all agencies to be carried out under the Work From Home (WFH) system. As a result, administrative service processes are delayed, such as making supervisor assignment letters, thesis proposal seminars, and seminar results being very slow, which is clearly very detrimental to students. Based on these problems UNESA Mechanical Engineering offers a solution in the form of the "SiMME (Mechanical Engineering Management Information System)" application. This study aims to determine the response from students and the effectiveness of using the SiMME application. This study used the observation method with the rasch model technique. The Rasch model is a quantitative data analysis technique obtained from a respondent's questionnaire. The data obtained is ordinal data designed with a Likert rating (1-5 rating scale) and converted into proportional data. . The expected results of the research can determine the response of UNESA Mechanical Engineering students to the use of the SiMME application. In addition, researchers can find out the effectiveness of using SiMME for administrative services at the UNESA Department of Mechanical Engineering using the SiMME application which is expected to provide benefits in accordance with the intended use. From the results of a comparison of the questionnaire and data from the department, it can be seen that the SiMME application speeds up the administrative process to 2 times compared to before using the SiMME application.

Keywords: SiMME Application, Rasch Model Technique, Student  Response

References

Pemasaran, edisi pertama, cetakan kedelapan. Jakarta: Raja Grafindo.
Astuti, A. B. dkk. 2014. Pengaruh Kualitas Pelayanan Akademik Terhadap Kepuasan Mahasiswa di Jurusan Terapi Wicara Poltekes Kemenkes Surakarta. Vol 3. No 2.
Bambang Sumintono, W. W. (2014). Aplikasi Model Rasch Untuk Penelitian IlmuIlmu Sosial. Cimahi: Trim Komunikata.
DeLone, W.H and McLean, E.R. (2003). The DeLone and McLean Model of Sistem Success: A Ten-Year Update, Journal of Mangement Information Sistem, 19 (4), 9-30.
Hardiyansyah. 2011. Kualitas Pelayanan Publik Konsep, Dimensi, Indikator, danImplementasinya. Yogyakarta: Gava Media.
Harun, Haidar (2006) “Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Pelanggan Untuk Meningkatkan Loyalitas Pelanggan Produk Telkom Flexi (Studi Kasus PT. Telekomunikasi Indonesia Kota Semarang)”. Tesis S2. Program Studi Magister Manajemen. Universitas Diponegoro Semarang.
Kotler, P & Keller, K. (2009). Manajemen Pemasaran, Analisis, Perencanaan dan Pengendalian. Edisi Millenium. Jilid I. Terjemahan oleh Jaka Wasana. Jakarta: Erlangga.
Kotler, P., & Armstrong, G. (2010). Principles of marketing. Pearson education.
McClelland, David C. 2009. Entrepreneur Behavior and Characteristics of Entrepreneurs.The Achieving Society
Pakpahan, S. P. 2004. Persepsi mahasiswa UPBJJ-UT Medan Tentang Pelayanan Akademik Dan NonAkademik Yang Diberikan Oleh UPBJJ-UT Medan. Jurnal Pendidikan Terbuka dan Jarak Jauh. Vol 5.
Rosmitha, Aisyah Anggita. (2011). Kepuasan Pelayanan Publik Di Kecamatan Kedungkandang Kota Malang. Jurnal Ekonomi Pembangunan, Vol 9 (1), 1-20
Ruslan. 2010. Kepuasan Mahasiswa Terhadap Kinerja Dosen. Jurnal Ilmu Pendidikan. Universitas Negeri Malang. Volume 17, No 3.
Samosir, Z. Z. (2005). Pengaruh kualitas pelayanan terhadap kepuasan mahasiswa menggunakan perpustakaan USU. Pustaha: Jurnal Studi Perpustakaan dan Informasi, Vol 1 (1), 28-36.
Sulastri, Yuti. 2017. Kepuasan Mahasiswa Terhadap Kinerja Dosen. Jurnal Ekonomi dan Kewirausahaan. Optimal. Fakultas Ekonomi Universitas Islam “45” Bekasi. Volume 10 No 2.
Supranto, J. 2006. Pengukuran Tingkat Kepuasan Pelanggan untuk Menaikkan Pangsa Pasar. Jakarta: Rineka Cipta.
Susanto, H. (2014). Pengaruh Layanan Akademik Terhadap Kepuasan Mahasiswa Program Pascasarjana Universitas Terbuka Pada Unit Program Belajar Jarak Jauh (UPBJJ) Mataram. Jurnal Pendidikan Terbuka dan Jarak Jauh, 15(2), 88-98.
Susanto, H. 2014. Pengaruh Layanan Akademik Terhadap Kepuasan Mahasiswa Program Pascasarjana Universitas Terbuka Pada Unit Program Belajar Jarak Jauh (UPBJJ) Mataram. Jurnal Pendidikan Terbuka dan Jarak Jauh. Vol 15. No 2.
Sutariah, F. (2017). Evaluasi Kepuasan Mahasiswa Terhadap Kualitas Pelayanan Pendidikan Lembaga Pendidikan Tinggi ABC di Cikarang. Formatif: Jurnal Ilmiah Pendidikan MIPA, 7(1).
Suwitro, P. H. 2013. Analisis Kualitas Pelayanan Administrasi Akademik Online UNDIKSHA. Volume 2, Nomor 2.
Tjiptono, Fandy, 2000. Prinsip-prinsip Total Quality Service, Yogyakrata : Penerbit Andi Offset.
Published
2023-06-26
Section
Pendidikan Teknik Mesin
Abstract Views: 25
PDF Downloads: 22