About the Journal PUBLIKA is a peer-reviewed journal published four times a year (March, June, September and December), ISSN 2354-600X (Online), managed and published by the Undergraduate Study Program of State Administration Science, Faculty of Social Science and Political Science, Universitas Negeri Surabaya. PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include topics in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and their applications). ======================================================= Focus and Scope PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include research and developments in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications), including: Public Policy Policy Formulation Policy Implementation Policy Evaluation Policy Analysis Sustainable Development Policy Environment Gender and Social Issues Public Management Public Service Public Innovation Human Resource Management Strategic Management E-Government Financial Administration Public Sector Performance Assessment Local Administration Local Government Public-Private Partnership State-Local Partnership Village Administration Local Budgeting Local Development Planning PUBLIKA also carries a Comments and Criticism section, which provides a forum for expressing different viewpoints, comments, and clarification regarding topics in published papers. A forum for expressing different viewpoints and correcting misunderstandings regarding topics in published papers. Readers of the journal are earnestly invited to contribute their ideas to this forum. Peer Review Process All articles submitted to PUBLIKA will be read and reviewed blindly (single/double-blind peer review) by (minimum) 2 Peer-Reviewers who are experts in their field. All incoming articles will be checked for authenticity to prevent plagiarism by using Turnitin anti-plagiarism software. The entire process from submission until the publishing of articles is free of charge (no article processing and submission charges). All articles published on PUBLIKA are open access by following the Creative Commons: Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0) license. Full license can be found here. Publication Frequency PUBLIKA is managed by the Undergraduate Study Program of State Administration Science, Faculty of Social Science and Law, Universitas Negeri Surabaya. PUBLIKA is published four times a year (March, June, September and December). Open Access Policy This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. PUBLIKA by the Department of Public Ad is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Permissions beyond Lumbung138 the scope of this license may be available at https://journal.unesa.ac.id/index.php/jpsi
EVALUATION OF THE PREGNANCY WOMEN'S CLASS PROGRAM AS AN EFFORT TO ACCELERATE STUNTING REDUCEMENT AT THE BESUKI COMMUNITY HEALTH CENTER, SITUBONDO REGENCY IN 2023
This study aims to gain an in-depth understanding of the implementation and effectiveness of the Maternal Class Program as an effort to accelerate stunting reduction at Puskesmas Besuki, Situbondo Regency. The study employs a qualitative approach with a descriptive design, emphasizing the understanding of social context, behaviors, and the natural experiences of the research subjects. The research subjects include the Head of Puskesmas Besuki, Nutrition Program Coordinator, Village Midwives, and pregnant women with or with a history of Chronic Energy Deficiency (CED) and stunting. Informants were selected using purposive sampling until data saturation was reached. Data were collected through observation, interviews, and documentation, and analyzed using Miles and Huberman’s interactive model, including data reduction, presentation, and conclusion drawing. Data validity was ensured through source and technique triangulation as well as member checking. The results indicate that the Maternal Class Program is effective in improving pregnant women’s knowledge and awareness of maternal health, nutrition, childbirth, and newborn care, and contributes to stunting prevention. The program is responsive to participants’ needs, on target, and successfully applies the principle of equitable service. However, program efficiency and adequacy need improvement, particularly in budget management, scheduling, and participant engagement. It is recommended to conduct regular budget evaluations, prepare transparent reports, improve schedule management, and adjust materials according to different pregnancy trimesters to optimize program effectiveness.
IMPLEMENTASI PROGRAM PENANGANAN PEMELIHARAAN JALAN (STUDI PADA RUAS JALAN MASTRIP KOTA SURABAYA)
Infrastruktur jalan merupakan aspek penting dalam mendukung perkembangan ekonomi dan sosial guna meningkatkan kesejahteraan masyarakat. Salah satu bentuk infrastruktur tersebut adalah jalan provinsi, seperti Jalan Mastrip di Kota Surabaya yang berfungsi sebagai penghubung antara Kota Surabaya dengan wilayah sekitarnya, termasuk Kota Sidoarjo dan Gresik. Namun, pada kondisi lapangan terdapat berbagai kerusakan jalan seperti berlubang, amblas, dan bergelombang. Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan implementasi program penanganan pemeliharaan jalan di Jalan Mastrip Kota Surabaya. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan jenis penelitian deskriptif. Hasil penelitian menunjukkan bahwa implementasi Program Penanganan Pemeliharaan Jalan Mastrip telah memenuhi indikator implementasi kebijakan menurut George C. Edward III pada indikator komunikasi internal dinas PU Bina Marga Provinsi Jawa Timur berlangsung struktur dan sistematis karena berpedoman pada dokumen-dokumen pemeliharaan, namun komunikasi eksternal antara Dinas PU Bina Marga kepada masyarakat masih belum sepenuhnya optimal, indikator sumber daya relatif memadai mulai dari sumber daya manusia, informasi dan fasilitas, namun hasil pemeliharaan tidak bertahan lama akibat tingginya volume kendaraan yang melintas di Jalan Mastrip, pada indikator disposisi pelaksana program pemeliharaan mendukung kebersihan implementasi, dan struktur birokrasi memiliki struktur birokrasi yang jelas, SOP yang berjalan dengan baik dan sesuai serta fragmentasi yang diatur dengan baik sesuai dengan fungsinya. Meskipun demikian, masih diperlukan upaya peningkatan pada aspek komunikasi kepada masyarakat serta penyesuaian strategi pemeliharaan terhadap kondisi lalu lintas dan beban kendaraan yang tinggi agar kualitas jalan dapat terjaga secara berkelanjutan. Kata Kunci : Infrastruktur, Implementasi kebijakan, Pemeliharaan jalan, Jalan Mastrip.
Implementation of the House Improvement Program in Banyu Urip Village, Sawahan District, Surabaya City
This study aims to describe the implementation of the Dandan Omah Program in Banyu Urip Village, Sawahan District, Surabaya City. This study uses a descriptive qualitative approach. Data collection techniques were carried out through interviews, observations, and documentation with informants from representatives of the Public Housing and Settlement Areas and Land Office of Surabaya City, the Banyu Urip Village Government, and the Rehabilitation Implementation Technical Group (KTPR). Data analysis was carried out using an interactive model through data collection, data presentation, and drawing conclusions. The analytical framework uses Richard E. Matland's (1995) implementation theory known as the Ambiguity-Conflict model. This model emphasizes two main dimensions in policy implementation, namely the level of Ambiguity and the level of Conflict. The results of the study indicate that the implementation of the Dandan Omah Program in Banyu Urip Village, Sawahan District, Surabaya City has generally run in accordance with the provisions stated in the Mayor's Regulation. The DPRKPP, the Village Office, and the KTPR Team carry out their respective roles according to established procedures, resulting in relatively low levels of conflict between formal actors. In practice, the problems that arise are not caused by unclear policy objectives or overlapping authority, but rather by the program implementation process in the field. Keywords: Program Implementation, Uninhabitable House, Banyu Urip Village.
Efektivitas Sistem Informasi Pemerintah Daerah (SIPD) dalam Aspek Tata Usaha Keuangan di Badan Pengelolaan Keuangan dan Aset Daerah (BPKAD) Pemerintah Kota Surabaya
Penelitian ini bertujuan untuk menganalisis efektivitas Sistem Informasi Pemerintah Daerah (SIPD) pada aspek tata usaha keuangan daerah, khususnya di Badan Pengelolaan Keuangan dan Aset Daerah (BPKAD) Kota Surabaya. Latar belakang penelitian ini didasarkan pada tuntutan transparansi, akuntabilitas, serta peningkatan kualitas pengelolaan keuangan daerah melalui pemanfaatan sistem informasi terintegrasi. Secara teoritis, penelitian ini menggunakan teori efektivitas sistem informasi yang dikemukakan oleh Lubis et al. (2025) yang menilai efektivitas sistem melalui beberapa indikator, yaitu kesesuaian sistem dengan kebutuhan pengguna, kemudahan penggunaan dan antarmuka (user interface), kecepatan proses input dan pengolahan data, tingkat transparansi, kemampuan sistem menguji keakuratan data, serta kendala teknis dan koordinasi antarbagian. Fokus penelitian ini diarahkan pada bagaimana SIPD mendukung proses penatausahaan keuangan serta kendala yang dihadapi dalam implementasi. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan studi dokumentasi terhadap pegawai yang terlibat dalam pengelolaan SIPD Penatausahaan, penyajian data, serta penarikan kesimpulan. Hasil penelitian menunjukkan bahwa penerapan SIPD pada BPKAD Kota Surabaya secara umum telah berjalan efektif dalam mendukung ketepatan pencatatan transaksi, percepatan proses penatausahaan, serta peningkatan transparansi dan akuntabilitas pengelolaan keuangan daerah. Namun demikian, masih ditemukan beberapa kendala, antara lain kendala teknis sistem, beban jaringan, ketergantungan pada pusat, perbedaan kompetensi pengguna, serta koordinasi antarbidang yang belum optimal. Kata kunci: E-Goverment, Efektifitas, Sistem Informasi., Penatausahaan, SIPD.
Implementation of the Digital Population Identity (IKD) Policy in Tunggalpager Village, Pungging District, Mojokerto Regency
Population identity is necessary to ensure orderly administration. The Indonesian government, through Minister of Home Affairs Regulation No. 72 of 2022 concerning Standards and Specifications for Hardware, Software, and Electronic Identity Card Forms and the Implementation of Digital Population Identity, launched the IKD application as a solution to facilitate service access and data security. However, policy implementation at the village level, particularly in Tunggalpager Village, has low public awareness, resulting in targets not being met. This study aims to analyze the implementation of the IKD Program policy in Tunggalpager Village. The research method used qualitative descriptive methods through observation, interviews, and documentation. It uses George C. Edward III's implementation theory with four main indicators: communication, resources, disposition, and bureaucratic structure. The results show that the implementation of the IKD policy in Tunggalpager Village has not been optimal. Communication, information between implementers are optimal, but the community is hampered by low digital literacy and a lack of active outreach. Resources are limited due to the presence of only one operator, limited access to SIAK, and a lack of facilities such as laptops and supporting facilities. Disposition of the implementers shows good commitment, but the absence of coercive policies results in weak community support, and the incentives provided are not a determinant of program success. Bureaucratic structure, SOPs are aligned with the central government's. However, fragmented data security reduces service flexibility. In conclusion, the implementation of the IKD in Tunggalpager Village is hampered by limited resources, the need for active outreach, additional staff, and policies related to access restrictions to expedite the IKD process.
KUALITAS LAYANAN NASABAH MAHASISWA UNIVERSITAS NEGERI SURABAYA DI BANK TABUNGAN NEGARA (BTN) KANTOR CABANG PEMBANTU KETINTANG, SURABAYA
Kualitas layanan perbankan menjadi aspek penting dalam membangun kepuasan dan loyalitas nasabah, khususnya mahasiswa yang memiliki karakteristik dan kebutuhan unik. Salah satu contoh kualitas layanan nasabah mahasiswa Universitas Negeri Surabaya di Bank Tabungan Negara (BTN) Kantor Cabang Pembantu Ketintang, Surabaya. Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan kualitas layanan yang diberikan oleh Bank Tabungan Negara (BTN) Kantor Cabang Pembantu Ketintang kepada mahasiswa Universitas Negeri Surabaya. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan lima dimensi kualitas pelayanan menurut Nurdin (2019), yaitu sarana pelayanan, keandalan, jaminan, harga, dan empati. Data dikumpulkan melalui wawancara mendalam dengan mahasiswa UNESA, pihak manajemen bank, dan petugas layanan, serta didukung oleh observasi lapangan dan studi dokumentasi. Hasil penelitian menunjukkan bahwa kualitas layanan BTN KCP Ketintang secara umum sudah cukup baik, namun masih terdapat beberapa aspek yang perlu ditingkatkan. Pada dimensi sarana pelayanan, fasilitas dasar telah tersedia namun masih terdapat keterbatasan kapasitas ruang tunggu dan keandalan mesin ATM, terutama saat lonjakan pengunjung. Dimensi keandalan menunjukkan pelayanan yang terstruktur sesuai SOP, namun ditemukan inkonsistensi prosedur dan informasi antar petugas. Dimensi jaminan telah terpenuhi dari segi keamanan institusional, namun profesionalitas petugas belum sepenuhnya konsisten. Dimensi harga dinilai terjangkau, namun transparansi informasi biaya masih perlu ditingkatkan. Dimensi empati menunjukkan sikap ramah petugas, namun belum konsisten terutama pada kondisi pelayanan padat. Penelitian ini merekomendasikan perlunya peningkatan fasilitas inklusif, konsistensi prosedur, transparansi informasi, serta penguatan profesionalisme dan empati petugas untuk meningkatkan kualitas layanan secara menyeluruh.
THE ROLE OF SUKOSARI MAKMUR VILLAGE-OWNED ENTERPRISE (BUMDES) IN THE MANAGEMENT OF POETOEK SOEKO TOURISM IN SUKOSARI VILLAGE, TRAWAS SUB-DISTRICT, MOJOKERTO REGENCY
The development of village tourism is a form of utilizing village potential that requires sustainable management. The existence of Poetoek Soeko Tourism provides economic and social benefits for Sukosari Village. However, various obstacles are still encountered in its management, particularly in the implementation of the role of BUMDes. Therefore, this study aims to analyze the role of BUMDes Sukosari Makmur in managing Poetoek Soeko Tourism. The research uses a qualitative approach with descriptive method, employing the theory of roles according to Munir (in Nilawati et al., 2021), which consists of the roles of entrepreneur, coordinator, and facilitator. Data collection techniques were carried out through interviews, observations, and documentation. The results show that BUMDes Sukosari Makmur has performed its roles as an entrepreneur, coordinator, and facilitator in tourism management. The entrepreneur role provides economic and social benefits to the village, such as contributions to Village Original Income and job provision, but it is not yet optimal, especially in terms of tourism attraction innovation. The coordinator role has been implemented through coordination with the village government, employees, and community, but it is still limited to the planning and asset handover stages, with low community participation and no cooperation with external parties. There are still poorly maintained facilities, and tourism promotion has not been effective. Meanwhile, the facilitator role is demonstrated through the provision of tourism facilities, services, and support for community activities, but it still faces challenges such as limited staff numbers, the sustainability of human resource training. Based on these findings, strengthening the role of BUMDes is needed in innovation, continuous coordination, improving human resource capacity, and more planned promotional strategies so that the management of Poetoek Soeko Tourism can run effectively and sustainably.
THE STRATEGY OF KWANGSAN VILLAGE GOVERNMENT, SEDATI DISTRICT, SIDOARJO REGENCY IN IMPROVING THE SOCIAL RESILIENCE INDEX (IKS) WITHIN THE MANDIRI VILLAGE STATUS
The implementation of strategic management in improving the Social Resilience Index (Indeks Ketahanan Sosial/IKS) represents an effort by village governments to strengthen social cohesion and community stability amid social dynamics and modernization. The Government of Kwangsan Village has implemented strategies to enhance social resilience through community participation and public service innovation. This study aims to analyze the strategic management process of Kwangsan Village Government in improving the Social Resilience Index by applying the strategic management framework proposed by Ahmad (2020) and the strategy evaluation perspective of David & David (2017), which includes strategy formulation, implementation, and evaluation. This research employed a descriptive qualitative approach. Data were collected through interviews, observation, and documentation. The informants consisted of village officials and community members. Data analysis was conducted through data reduction, data display, and conclusion drawing. The results indicate that strategic management in Kwangsan Village has been implemented in a progressive and adaptive manner. In the formulation stage, the village government identified internal strengths such as social capital and institutional capacity, as well as challenges including declining participation in several IKS indicators. Strategy implementation was carried out through strengthening social activities and digital-based public service innovations. Strategy evaluation was conducted through program review and adjustment of approaches; however, it has not been fully supported by systematically documented and measurable performance indicators.
Efektivitas Sistem Informasi Desa (SID) di Desa Selorejo, Kecamatan Ngunut, Kabupaten Tulungagung
Sistem Informasi Desa salah satu wujud implementasi e-government pada tatanan pemerintahan desa. Desa Selorejo di Kabupaten Tulungagung merupakan salah satu desa yang telah menerapkan sistem tersebut dan dikelola langsung secara otonom oleh pemerintah desa. Dalam penerapannya website masih belum memiliki informasi yang lengkap serta eksistensi website masih belum efektif. Pemanfaatan website yang kurang maksimal bisa menghambat perkembangan Desa Selorejo. Penelitian ini bertujuan untuk mengetahui dan memperoleh gambaran terkait dengan efektivitas Sistem Informasi Desa di Desa Selorejo. Metode penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kualitatif. Fokus penelitian ini mengacu pada indikator efektivitas e-government oleh Aprilia, Wijaya dan Suryadi tahun 2014. Teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Kemudian dianalisis dengan alur reduksi data, penyajian data dan penarikan kesimpulan/verifikasi. Hasil penelitian menunjukkan bahwa pelaksanaan dan pengelolaan Sistem Informasi Desa (website) di Desa Selorejo masih belum efektif. Peran sistem masih sebatas penyedia informasi; Peran pemerintah masih kurang dalam hal monitoring dan pemdes masih kurang update dalam keterbaruan website; Tujuan sistem masih kurang baik yaitu terdapat ketidaksesuaian antara tujuan sistem dengan praktik di lapangan; aspek jangkauan akses telah memiliki aksesbilitas yang baik; Aspek konten belum cukup bagus, masih ada menu yang kosong dan belum update; Aspek interaksi telah dilaksanakan namun tidak ada interaksi yang dilakukan secara periodik.
Land Archive Media Transfer Innovation (ADIARTA) by the Batu City Library and Archives Service
Land records are an important asset for villages and urban villages in supporting the continuity of governmental activities. However, the organization and maintenance of land archives in villages/urban villages in Batu City have not been well managed, and cases of abuse of authority by officials remain prevalent. These conditions encouraged the Batu City Office of Library and Archives to carry out archive digitization through the Website-Based Land Archive Media Conversion Innovation (ADIARTA), which involves the digital management of Letter c and krawangan land records to ensure the long-term availability of land information. This study aims to analyze the implementation of the ADIARTA innovation by the Batu City Office of Library and Archives using a descriptive qualitative method, with data collected through interviews, observations, and documentation. The analysis is based on the e-government innovation model proposed by Choi and Chandler (2020), which includes the background of e-government emergence, the introduction of e-government innovation, and implementation factors. The results indicate that the ADIARTA innovation has generally been implemented well as a response to land archive management issues that previously relied on manual systems and has contributed to improving the security and sustainability of land archives. However, its implementation has not yet been fully optimal due to limitations in human resources and scanning equipment, insufficient outreach and socialization, and the absence of binding regulations, which allows villages and urban villages to retain the authority to refuse the implementation of the ADIARTA innovation.
TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN TERPADU SATU PINTU DI PENGADILAN NEGERI SURABAYA KELAS 1A KHUSUS
One Stop Integrated Service (PTSP) is a public service innovation aimed at improving effectiveness transparency and public satisfaction in judicial administrative services. The Surabaya District Court Class 1A Special as a judicial institution with a high caseload and complex service demands is required to implement PTSP optimally and oriented toward service user satisfaction. This study aims to analyze the level of public satisfaction with PTSP services at the Surabaya District Court Class 1A Special based on the Community Satisfaction Survey (SKM) indicators in accordance with the Regulation of the Minister of Administrative and Bureaucratic Reform Number 14 of 2017. This research employed a descriptive quantitative method with data collected through questionnaires distributed to PTSP service users and supported by observation and documentation. Satisfaction measurement was conducted across nine service elements and analyzed using the Community Satisfaction Index (IKM). The results show that the level of public satisfaction with PTSP services falls within the good category with an IKM score of 3.225 or a converted value of 81.35. Facilities and infrastructure obtained the highest score while service completion time received the lowest score. These findings indicate that PTSP services have generally been implemented in accordance with service standards but still require improvement particularly in service completion timeliness and optimization of information delivery to the public.
PENERAPAN E-GOVERNMENT DALAM LAYANAN ADMINISTRASI KEPENDUDUKAN (STUDI KASUS INOVASI PAKTUWA DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MAGETAN)
Perkembangan teknologi informasi mendorong pemerintah untuk meningkatkan kualitas pelayanan publik melalui penerapan e-government yaitu, inovasi Pelayanan Administrasi Kependudukan Tutul WhatsApp (PAKTUWA). Penelitian ini bertujuan untuk menganalisis penerapan e-government dalam layanan administrasi kependudukan melalui inovasi PAKTUWA serta dampaknya terhadap kualitas pelayanan administrasi kependudukan. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan lokasi penelitian di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Magetan. Subjek penelitian meliputi pejabat struktural dan masyarakat pengguna layanan. Data diperoleh dari sumber primer dan sekunder melalui wawancara, observasi, dan dokumentasi. Sedangkan teknik analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa penerapan e-government dalam layanan administrasi kependudukan melalui inovasi PAKTUWA telah berjalan cukup baik berdasarkan indikator support, capacity, dan value. Meskipun demikian, pelaksanaan inovasi PAKTUWA masih menghadapi keterbatasan berupa literasi digital masyarakat, sosialisasi layanan yang perlu ditingkatkan, keterbatasan sumber daya manusia dalam menangani volume permohonan yang tinggi, serta kendala teknis terkait gangguan jaringan dan stabilitas sistem SIAK, sehingga diperlukan penguatan kapasitas aparatur, perluasan sosialisasi layanan, dan pengembangan sistem layanan digital yang lebih terintegrasi guna mendukung keberlanjutan serta peningkatan kualitas pelayanan administrasi kependudukan. Kata Kunci: e-government, pelayanan publik, administrasi kependudukan, Inovasi PAKTUWA The development of information technology has encouraged the government to improve the quality of public services through the implementation of e-government, namely the Population Administration Service through WhatsApp (PAKTUWA).This study aims to analyze the implementation of e-government in population administration services through the PAKTUWA innovation and its impact on the quality of population administration services. This research employed a descriptive qualitative approach and was conducted at the Department of Population and Civil Registration of Magetan Regency. The research subjects included structural officials and service users. Data were obtained from primary and secondary sources through interviews, observations, and documentation, while data analysis techniques were carried out through data reduction, data presentation, and conclusion drawing. The results indicate that the implementation of e-government in population administration services through the PAKTUWA innovation hasbeen implemented fairly well based on the support, capacity, and value indicators. Nevertheless, the implementation of the PAKTUWA innovation still faces several limitations, including limited digital literacy among the community, the need to enhance service socialization, limited human resources in handling high service demand, as well as technical constraints related to network disruptions and system stability. These conditions indicate the importance of strengthening staff capacity, expanding service outreach, and developing more integrated digital service systems to support sustainability and improve the quality of population administration services. Keywords: e-government, public service, population administration, PAKTUWA innovation
Strategi Diskominfo dalam Pembatasan Berita Hoaks di Media Sosial Melaui Platfrom Klinik Hoaks Jatim
Penelitian ini bertujuan untuk menganalisis strategi Dinas Komunikasi dan Informatika Provinsi Jawa Timur dalam mengatasi penyebaran hoaks melalui layanan Klinik Hoaks Jatim. Penyebaran hoaks di media sosial yang semakin masif menuntut pemerintah untuk menghadirkan layanan klarifikasi informasi yang efektif dan mudah diakses oleh masyarakat. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi, kemudian dianalisis melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa strategi pengelolaan Klinik Hoaks Jatim meliputi analisa lingkungan, formulasi strategi, implementasi strategi, dan evaluasi strategi. Analisa lingkungan menunjukkan adanya kekuatan internal berupa peningkatan kapasitas sumber daya manusia dan dukungan infrastruktur digital, serta peluang eksternal melalui kolaborasi dengan platform pemeriksa fakta. Namun demikian, terdapat kelemahan berupa keterbatasan sumber daya manusia dan ancaman berupa tingginya penyebaran hoaks serta rendahnya literasi digital masyarakat. Implementasi strategi dilakukan melalui pengoperasian platform digital, proses verifikasi informasi, serta penyebaran klarifikasi melalui berbagai kanal. Evaluasi dilakukan secara rutin melalui pelaporan kinerja dan pengembangan layanan berbasis teknologi. Meskipun menunjukkan perkembangan yang positif, layanan ini masih menghadapi kendala berupa kurangnya sosialisasi, keterbatasan akses informasi lokal, dan kecepatan pembaruan informasi. Oleh karena itu, diperlukan penguatan strategi, khususnya dalam peningkatan literasi digital dan optimalisasi komunikasi publik.
TRANSFORMASI DIGITAL MELALUI APLIKASI PENATAAN KEARSIPAN DI BIRO PERENCANAAN DAN KEUANGAN SEKRETARIAT JENDERAL KEMENTERIAN PERTAHANAN REPUBLIK INDONESIA
Di era digital, modernisasi pengelolaan arsip pemerintahan menjadi krusial untuk mendukung kinerja birokrasi yang cepat, transparan, dan aman. Merespons tuntutan tersebut, Biro Perencanaan dan Keuangan (Rorenku) Setjen Kemhan RI mengembangkan inovasi mandiri yaitu Aplikasi Penataan Kearsipan sebagai alternatif sistem nasional (SRIKANDI) demi menjaga kerahasiaan data pertahanan. Penelitian ini bertujuan menganalisis efektivitas transformasi digital tersebut menggunakan perspektif tujuh dimensi transformasi digital Dewana et al. (2025). Metode yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa transformasi digital masih berjalan parsial. Meskipun efisiensi ruang dan kecepatan akses informasi berhasil ditingkatkan, terdapat kesenjangan antara standar keamanan ketat dengan kapasitas infrastruktur server yang belum stabil. Selain itu, ditemukan inersia birokrasi berupa ketiadaan SOP dan Jadwal Retensi Arsip (JRA), serta terbentuknya budaya kerja digital hibrida di mana pegawai masih mempertahankan metode manual. Penelitian merekomendasikan formalisasi regulasi internal dan peremajaan infrastruktur untuk menjamin keberlanjutan sistem.
Pengaruh Kualitas Pelayanan Program Beasiswa Pendidikan Kabupaten Sidoarjo dan Motivasi Belajar terhadap Kompetensi Mahasiswa: Studi pada Penerima Beasiswa Tahun 2024
Sesuai dengan urusan konkuren yang dimiliki, pemerintah daerah memiliki keterbatasan kewenangan dalam urusan pendidikan tinggi. Namun, pemerintahan daerah tetap dapat berperan melalui kebijakan afirmatif melalui program bantuan biaya pendidikan atau beasiswa daerah sebagai upaya peningkatan kualitas SDM. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan Program Beasiswa Pendidikan Sidoarjo dan motivasi belajar mahasiswa terhadap kompetensi mahasiswa penerima beasiswa. Penelitian ini menggunakan pendekatan kuantitatif dengan mengambil sampel sebanyak 200 penerima Beasiswa Pendidikan Sidoarjo Tahun 2024. Analisis data dilakukan menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM). Hasil analisis menunjukkan bahwa kualitas pelayanan program beasiswa berpengaruh positif dan signifikan terhadap kompetensi mahasiswa dengan nilai path coefficient 0,316, nilai t-statistic 5,156, dan p-value 0,000. Sementara motivasi belajar mahasiswa juga berpengaruh positif dan signifikan terhadap kompetensi mahasiswa dengan nilai path coefficient 0,238, nilai t-statistic 3,069, dan p-value 0,002. Hasil nilai koefisien determinasi (R²) sebesar 0,167 menunjukkan bahwa kualitas pelayanan program beasiswa dan motivasi belajar secara simultan mampu menjelaskan 16,7% variasi kompetensi mahasiswa, dengan kategori pengaruh lemah. Temuan pada penelitian ini memberikan implikasi bagi pemerintah daerah agar berupaya meningkatkan kualitas pelayanan program beasiswa secara berkelanjutan guna mendukung pengembangan kompetensi sumber daya manusia daerah.
ANALISIS STRATEGI KEPEMIMPINAN WANITA DALAM MENINGKATKAN PELAYANAN PRIMA UNTUK CIVITAS AKADEMIKA (Studi Kasus Fakultas Kedokteran UNESA)
Kepemimpinan wanita dalam organisasi publik, khususnya di lingkungan perguruan tinggi, masih sering dipersepsikan melalui sudut pandang stereotip gender yang meragukan kapasitas perempuan dalam mengelola birokrasi dan memberikan pelayanan prima. Padahal, dalam praktiknya, kepemimpinan wanita memiliki karakteristik khas yang berpotensi mendukung efektivitas organisasi. Penelitian ini bertujuan untuk menganalisis strategi kepemimpinan wanita dalam meningkatkan pelayanan prima bagi civitas akademika di Fakultas Kedokteran Universitas Negeri Surabaya. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi, dengan subjek penelitian meliputi pimpinan fakultas, dosen, tenaga kependidikan, serta civitas akademika terkait. Analisis data dilakukan menggunakan pendekatan analisis SWOT untuk mengidentifikasi kekuatan, kelemahan, peluang, dan ancaman dalam penerapan strategi kepemimpinan wanita. Hasil penelitian menunjukkan bahwa kepemimpinan wanita di Fakultas Kedokteran UNESA memiliki kekuatan pada gaya kepemimpinan yang humanis, komunikatif, disiplin, kolaboratif, dan berorientasi pada pelayanan. Strategi kepemimpinan yang diterapkan mampu meningkatkan efektivitas birokrasi, mempercepat pengambilan keputusan, serta menciptakan iklim kerja yang kondusif dan inklusif. Peluang yang ada berupa meningkatnya kesadaran kesetaraan gender dan dukungan institusi, sementara tantangan utama berasal dari beban peran ganda dan persepsi stereotip gender. Secara keseluruhan, penelitian ini menyimpulkan bahwa strategi kepemimpinan wanita berperan signifikan dalam meningkatkan kualitas pelayanan prima bagi civitas akademika dan berkontribusi pada penguatan tata kelola fakultas secara berkelanjutan.
IMPLEMENTATION OF THE VILLAGE TOURISM PROGRAM IN SAWAHAN VILLAGE, WATULIMO DISTRICT, TRENGGALEK REGENCY
Tourism plays a crucial role in economic development and improving community welfare, with management currently focused on the Community-Based Tourism (CBT) approach. This concept encourages community empowerment through the development of tourism villages that integrate natural, man-made, and cultural potential in a participatory manner. Sawahan Village in Watulimo District, Trenggalek Regency, is one of the villages developing a tourism village program. However, its implementation still faces several obstacles. This study aims to describe the implementation of the Tourism Village Program in Sawahan Village. The method used is descriptive qualitative with a bottom-up policy implementation theory approach according to Elmore, Lipsky, O'Porter, and Hjern. The results show that program implementation involves a network of actors, namely the Trenggalek Regency Tourism and Culture Office, the village government, the Duren Sari Tourism Group (Pokdarwis), and the community. The bottom-up policy approach is reflected in the management of tourism packages and homestay businesses by the community as the primary implementer, while the village government acts as a supervisor and the agency as an advisor. Although the actors' roles have been quite successful, program evaluation has not been conducted in a structured and sustainable manner, and training from the agency has not been optimal. Community participation, especially among the younger generation, is also still limited. Therefore, regular evaluation, capacity building of managers, and innovation of tourist attractions are needed so that the benefits of the program are felt more evenly and sustainably.
Analisis Efisiensi Anggaran dalam Perspektif Akuntabilitas Publik (Studi Kasus di Kantor Pelayanan Perbendaharaan Negara Tipe A2 Bojonegoro)
Pertumbuhan ekonomi nasional dalam lima tahun terakhir menunjukkan tren yang fluktuatif dan turut dipengaruhi berbagai tantangan dalam pengelolaan keuangan negara. Maraknya penyalahgunaan anggaran, seperti praktik korupsi, berdampak pada inefisiensi tata kelola fiskal. Di sisi lain, pemerintah pada tahun 2025 menetapkan program prioritas nasional seperti Makan Bergizi Gratis yang memerlukan tambahan anggaran. Berbagai kondisi tersebut melatarbelakangi disahkannya kebijakan efisiensi anggaran berdasarkan Instruksi Presiden Nomor 1 Tahun 2025 tentang Efisiensi Belanja dalam Pelaksanaan Anggaran Pendapatan dan Belanja Negara dan Anggaran Pendapatan dan Belanja Daerah Tahun Anggaran 2025. Kebijakan ini berlaku di seluruh Kementerian/Lembaga, salah satunya pada instansi vertikal Direktorat Jenderal Perbendaharaan di bawah naungan Kementerian Keuangan yaitu Kantor Pelayanan Perbendaharan Negara (KPPN) Tipe A2 Bojonegoro. Tujuan penelitian ini untuk mengetahui bagaimana pelaksanaan efisiensi anggaran dari sudut pandang akuntabilitas publik. Penelitian dilaksanakan menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Data diperoleh dari observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa KPPN Tipe A2 Bojonegoro telah memenuhi indikator efisiensi anggaran dari dimensi akuntabilitas publik dalam pengelolaan keuangan negara. Meskipun demikian, masih terdapat kendala pada penggunaan aplikasi Digipay terhadap para Satuan Kerja (Satker) sebagai pengguna layanannya.
IMPLEMENTASI PERATURAN WALIKOTA SURABAYA NOMOR 51 TAHUN 2023 PERATURAN PELAKSANAAN PERATURAN DAERAH KOTA SURABAYA NOMOR 1 TAHUN 2023 TENTANG PERDAGANGAN DAN PERINDUSTRIAN DI BIDANG PASAR RAKYAT DI PASAR GUNUNG ANYAR KOTA SURABAYA
Penelitian ini bertujuan untuk mendeskripsikan implementasi Peraturan Wali Kota Surabaya Nomor 51 Tahun 2023 sebagai peraturan pelaksanaan Peraturan Daerah Kota Surabaya Nomor 1 Tahun 2023 tentang Perdagangan dan Perindustrian di Bidang Pasar Rakyat di Pasar Gunung Anyar Kota Surabaya. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Teknik pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi dengan informan dari unsur pemerintah, pengelola pasar, pedagang, dan masyarakat. Analisis data dilakukan menggunakan model interaktif melalui reduksi data, penyajian data, dan penarikan kesimpulan. Kerangka analisis menggunakan teori implementasi kebijakan ambiguitas-konflik Richard Matland dengan indikator “lima tepat” menurut Nugroho, yaitu ketepatan kebijakan, pelaksanaan, target, lingkungan, dan proses. Hasil penelitian menunjukkan bahwa implementasi kebijakan telah berjalan secara normatif, namun belum optimal, terutama pada ketepatan target dan lingkungan akibat rendahnya partisipasi pedagang dan minat pengunjung pascapandemi. Oleh karena itu, diperlukan penguatan manajemen pasar dan pendekatan teknokratis agar revitalisasi pasar rakyat berjalan lebih efektif.
ANALYSIS OF THE AGENDA SETTING OF THE FREE UNLIMITED TREATMENT PROGRAM (BERANTAS) IN SITUBONDO REGENCY USING THE MULTIPLE STREAMS FRAMEWORK MODEL APPROACH
This research is grounded in the crisis regarding the effectiveness of regional health insurance in Situbondo Regency, specifically the failure of the Situbondo Free Healthcare (Sehati) program due to technical constraints regarding cost ceilings and the accumulation of hospital debt, which impeded public accessibility. This situation necessitated a policy transformation toward the Unlimited Free Treatment Program (Berantas). This study aims to analyze the agenda-setting dynamics of the program utilizing John W. Kingdon’s Multiple Streams Framework (MSF). Employing a descriptive qualitative method with a single case study design, data were collected via in-depth interviews with key executive and legislative actors, alongside official documentation studies. The results of the retrospective analysis indicate that the formalization of the Berantas Program into the 2025–2029 Medium-Term Regional Development Plan (RPJMD) was driven by the convergence of three main streams. The problem stream emerged from the fiscal burden of the previous system; the policy stream offered a solution through a more stable hybrid Universal Health Coverage (UHC) scheme; and the politics stream was influenced by the political mandate following the 2024 Regional Head Election. The Regent's strategic role as a policy entrepreneur successfully created a phenomenon of "mandatory coupling," leveraging the RPJMD formulation momentum as a policy window to enact Regional Regulation Number 6 of 2025. The study concludes that this agenda-setting process transcends mere administrative procedure; rather, it represents a political strategy utilizing the planning cycle as a policy-locking instrument. It is recommended that the local government strengthen the integrated data verification system to maintain fiscal sustainability and ensure the technical involvement of regional hospital management in drafting derivative regulations to prevent the recurrence of previous bureaucratic loopholes.
TATA KELOLA KEUANGAN DAERAH MELALUI PROGRAM BEBAS DENDA DI SENTRA PELAYANAN PUBLIK MENUR SURABAYA (STUDI KASUS: RETRIBUSI IZIN PEMAKAIAN TANAH)
Penelitian ini dilatarbelakangi oleh pentingnya optimalisasi pengelolaan Retribusi Izin Pemakaian Tanah (IPT) di Kota Surabaya sebagai salah satu sumber Pendapatan Asli Daerah (PAD). Namun, perbedaan kebijakan antar daerah mendorong kecenderungan wajib retribusi untuk menghindari pembayaran, sehingga realisasi penerimaan Retribusi IPT belum mencapai target. Pemerintah Kota Surabaya menerapkan Program Bebas Denda sebagai upaya penataan piutang dan peningkatan kepatuhan wajib retribusi guna mendukung optimalisasi tata kelola keuangan daerah. Oleh karena itu, penelitian ini penting dilakukan untuk menganalisis bagaimana tata kelola keuangan daerah melalui Program Bebas Denda di Sentra Pelayanan Publik Menur Surabaya pada Retribusi IPT. Penelitian dilakukan dengan menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Data dianalisis berdasarkan teori penerapan good governance dalam pengelolaan keuangan daerah dari Moenek dan Suwanda (2020). Hasil penelitian menunjukkan bahwa pada indikator wawasan ke depan, pengelolaan Retribusi IPT telah diarahkan untuk mendukung PAD melalui Program Bebas Denda, namun belum ada kejelasan arah kebijakan di masa mendatang. Pada indikator transparansi, keterbukaan informasi dasar telah berjalan baik, tetapi informasi tarif retribusi masih kurang jelas. Pada indikator akuntabilitas, mekanisme pertanggungjawaban telah tersedia, namun pemahaman wajib retribusi masih terbatas. Pada indikator kepastian hukum, dasar hukum telah ada, tetapi kepastian bagi masyarakat belum sepenuhnya dirasakan. Pada indikator efisiensi dan efektivitas, Program Bebas Denda meningkatkan kemudahan pelayanan dan penerimaan retribusi, namun belum membentuk kepatuhan yang berkelanjutan.
Analysis of Good Governance Implementation Through Community-Based Participatory Oversight in the 2024 Regional Elections in Lamongan Regency (Case Study: Disability Community)
Groups of people with disabilities are one of the vulnerable groups of society that are targeted for strengthening participatory supervision in the 2024 elections. This is stated in Bawaslu Regulation No. 2 of 2023. Although national regulations have emphasized the involvement of people with disabilities, their implementation at the regional level of Lamongan Regency still faces various obstacles to participation. This study aims to analyze the extent to which the General Election Supervisory Agency (Bawaslu) has applied the principles of good governance through community-based participatory supervision in Lamongan Regency which has the largest number of people with disabilities in East Java. This study uses a descriptive qualitative method with case studies as a research approach. Data were collected through in-depth interviews, field observations, and studies of literature, documentation, and analyzed using Griffin's theory of supervisory process principles, which were then strengthened by the use of Pasolong's theory of good governance. The results of the study show that the involvement of disability groups is still very minimal in a series of participatory supervision processes in Lamongan Regency in the 2024 Regional Elections. The main obstacle is found in the lack of strengthening of plans and benchmarks of activity standards so that the resulting outcomes cannot describe the success of the participatory supervision program. This study recommends strengthening more inclusive standards, measuring sustainable programs, and improving Bawaslu's performance in order to encourage the formation of an adequate companion community. Keywords: participatory supervision, disability community, participation, good governance
IMPLEMENTASI PROGRAM REHABILITASI RUMAH TIDAK LAYAK HUNI SKEMA BSPS DI DESA SIDOHARJO KECAMATAN JAMBON KABUPATEN PONOROGO
Rumah layak huni merupakan kebutuhan dasar masyarakat yang berpengaruh terhadap kualitas hidup dan kesejahteraan keluarga. Akan tetapi, keterbatasan ekonomi menyebabkan sebagian masyarakat berpenghasilan rendah belum mampu menempati rumah dengan kondisi yang memenuhi standar kelayakan. Sebagai upaya mengatasi permasalahan tersebut, pemerintah menjalankan Program Rehabilitasi Rumah Tidak Layak Huni (RTLH) dengan sasaran utama yaitu masyarakat berpenghasilan rendah. Penelitian ini bertujuan mendeskripsikan implementasi program rehabilitasi rumah tidak layak huni di Desa Sidoharjo Kecamatan Jambon Kabupaten Ponorogo. Penelitian ini menggunakan metode kualitatif deskriptif dengan perolehan data melalui kegiatan observasi, wawancara, dokumentasi, dan kajian literatur. Hasil penelitian menunjukkan bahwa standar dan sasaran kebijakan program telah dirumuskan secara jelas dan diterapkan sesuai regulasi yang berlaku, meskipun masih terdapat kendala terkait kemampuan swadaya penerima bantuan. Dari sisi sumber daya, keterbatasan anggaran dan jumlah unit tenaga lapangan memengaruhi optimalisasi pelaksanaan program. Karakteristik organisasi pelaksana menunjukkan pembagian peran yang cukup jelas dan terkoordinasi, didukung oleh pembentukan KPB di tingkat masyarakat. Sikap para pelaksana pada umumnya mendukung pelaksanaan program dengan menunjukkan komitmen dan fleksibilitas di lapangan. Komunikasi antar organisasi telah berjalan cukup baik, namun komunikasi dengan masyarakat masih memerlukan pendampingan yang lebih intensif. Faktor lingkungan sosial, ekonomi, dan politik turut memengaruhi implementasi program. Disarankan adanya penambahan tenaga pendamping serta peningkatan efektivitas komunikasi dan koordinasi untuk mendukung keberhasilan program. Kata Kunci: Implementasi, Kebijakan Publik, Rumah Tidak Layak Huni.
Yanmifika Hentarodya Prahasti 127_Yanmiffika_AN22C
ANALISIS KUALITAS PELAYANAN SISTEM INFORMASI ANTRIAN TERPADU (SIANTER) PADA PROSES PEREKAMAN E-KTP DI MAL PELAYANAN PUBLIK KABUPATEN SIDOARJO
Penelitian ini bertujuan untuk mengetahui kualitas pelayanan Sistem Informasi Antrian Terpadu (SIANTER) pada proses perekaman e-KTP di Mal Pelayanan Publik Kabupaten Sidoarjo. Metode penelitian yang digunakan adalah penelitian deskriptif dengan pendekatan kualitatif. Penelitian deskriptif kualitatif merupakan penelitian yang bertujuan untuk menggambarkan dan mendeskripsikan peristiwa maupun fenomena yang terjadi di lapangan serta menyajikan data secara sistematis, faktual, dan akurat mengenai fakta-fakta atau fenomena yang diteliti. Pengumpulan data dilakukan melalui wawancara (interview), observasi, dan dokumentasi. Peneliti menggunakan triangulasi sumber untuk mengecek keabsahan data penelitian. Analisis data dalam penelitian ini menggunakan empat komponen, yaitu pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa kualitas pelayanan Sistem Informasi Antrian Terpadu (SIANTER) pada proses perekaman e-KTP di Mal Pelayanan Publik Kabupaten Sidoarjo berdasarkan teori kualitas pelayanan menurut Tjiptono dan Chandra (2016) menunjukkan sudah cukup baik, namun masih terdapat beberapa dimensi yang perlu diperhatikan dan diperbaiki, yaitu dimensi bukti fisik (tangibles), keandalan (reliability), dimensi daya tanggap (responsivenes). Peneliti memberikan rekomendasi agar kualitas pelayanan dapat ditingkatkan melalui optimalisasi sistem antrian, peningkatan sarana dan prasarana pendukung, serta penguatan kompetensi petugas pelayanan agar proses pelayanan perekaman e-KTP dapat berjalan lebih efektif dan efisien.
Innovation in the Use of the Work Planning, Budgeting, Monitoring, and Evaluation (RAVASA) Application at Surabaya State University
Universitas Negeri Surabaya (UNESA), as a State University with Legal Entity status (PTNBH), is required to implement transparent, accountable, and performance-based governance in planning and budgeting. The growing complexity of institutional management necessitates innovation through integrated information systems, including the Work Plan, Budget, Monitoring, and Evaluation Application (RAVASA). This study aims to analyse the innovation in the utilization of RAVASA in supporting institutional performance and governance at UNESA. A descriptive qualitative approach with a case study method was employed at the Directorate of Planning, Development, and Reporting. Data were collected through interviews, observations, and documentation, and analysed using the Miles and Huberman model within the framework of Rogers’ Diffusion of Innovation theory. The findings indicate that RAVASA provides a relative advantage by integrating planning, budgeting, monitoring, and evaluation processes, thereby improving efficiency, transparency, and accountability in financial management. The system is compatible with organizational needs and PTNBH regulations, although system complexity remains a challenge for some users. This study recommends strengthening human resource capacity and continuous system refinement to optimize the sustainable use of RAVASA.
Implementasi Kebijakan Pembangunan Infrastruktur di Perbatasan: Studi Kasus Rumah Sakit Kelas D Pratama Sebatik
The development of health infrastructure in border areas is a strategic agenda to ensure sovereignty and reduce community dependence on neighboring countries' health facilities. This study aims to analyze the implementation of the policy for the construction of the Class D Pratama Sebatik Hospital, Nunukan Regency, using the Van Meter and Van Horn implementation model. The research method used is descriptive qualitative with data collection through interviews, observation, and documentation. The results of the study indicate a gap between policy objectives and field reality. Despite a high level of commitment (disposition) from implementers, implementation is hampered by resource and environmental variables. The main obstacles include: (1) Implementation of human resources influenced by regulations on honorary workers and dependence on specialist doctors assisted by the central government; (2) Budget management due to non-BLUD status; and (3) Suboptimal cross-sector communication resulting in the main road access to the hospital being in a state of severe disrepair. In conclusion, the physical construction of the hospital building is ineffective without the support of an infrastructure ecosystem and bureaucratic flexibility, resulting in people still choosing to seek treatment in Tawau, Malaysia. Keywords: Policy Implementation, Border Infrastructure, Primary Hospital, Sebatik Island, Van Meter and Van Horn.