Publika <p>Jurnal Online Program Studi S-1 Ilmu Administrasi Negara - Fakultas Ilmu Sosial UNESA</p> en-US (Trenda Aktiva Oktariyanda) (Suci Megawati) Fri, 30 Jun 2023 00:00:00 +0000 OJS 60 POTENSI PENGEMBANGAN KAWASAN ALUN-ALUN CONTONG SEBAGAI KAWASAN WISATA KAMPUNG TUWO RELIGI KOTA SURABAYA <p>The city of Surabaya has many old villages which have characteristics in terms of historical, social, economic, cultural and physical aspects. The Surabaya City Government is trying to build urban tourism and community-based tourism, several villages have tried to develop their villages into tourist destinations. Among them, the village in the Contong Alun-Alun Village area is trying to develop a historical tourism area and a cultural heritage known as Tuwo Religious Village. Several studies have shown that the development of community-based tourism is highly dependent on the capacity of the community. The purpose of this study was training in the potential development of the Contong Square area as a tourism area in the Tuwo Religious Village, Surabaya City. Potential mapping uses an asset-based community empowerment approach. This study uses a qualitative descriptive method, with a focus on primary and secondary assets owned by the residents of Alun-Alun Contong Village. Data obtained through observation, interviews, and literature review. The subjects of this study were Contong Alun-Alun Village officials, POKDARWIS, local leaders and the community. The results of the study show various potentials mapped into primary assets: 1) Individual capacity in terms of human resources has a good level of education, but does not yet have sufficient skills and awareness in tourism development. 2) Local associations and organizations show strong potential, especially in community associations, cultural and religious associations. On the second asset. 1) Private and non-profit asset organizations sufficiently support the existence of proven partnerships with higher education institutions in the development of tourist areas. 2) The existing public institutions are sufficient to support tourism development. 3) Physical resources are sufficiently supportive as evidenced by the many unique architectural buildings and there are at least five tourist destinations including Ujung Galuh, Joko Jumput Tomb, Kyai Sido Tomb Mosque, HBNU Building, and Chinatown Area.</p> Diana Alfi Nuraini, Tauran Tauran ##submission.copyrightStatement## Fri, 13 Jan 2023 04:01:22 +0000 IMPLEMENTASI PROGRAM PEMBERDAYAAN MASYARAKAT (PRODAMAS) PLUS PADA BIDANG EKONOMI DI KELURAHAN BANGSAL KOTA KEDIRI (STUDI PADA KOPERASI SEHAT SEJAHTERA ERWE 2 BANGSAL) <p>Community empowerment is one of the efforts to improve welfare. The City Government of Kediri through the Community Empowerment Program (Prodamas) Plus implements policies in each sub-district that are directed to achieve the intended goals, including in the Ward Village, Pesantren District. the community implements Prodamas Plus in the economic sector in capital from the RW Cooperative grant, Taman BUTORANTAS and training. One of the activities in the economic sector in the Kelurahan is to provide grant capital to RW cooperatives. The Sehat Sejahtera ERWE 2 Bangsal Cooperative is the only active RW Cooperative from 2017 until now in the Bangsal Village that has succeeded in obtaining Prodamas Plus grant capital for 2021 by carrying out a savings and loan business. This research focuses on the implementation of the Community Empowerment Program (Prodamas) Plus, as a program implemented by the Government of Kediri since 2021. This program is also a follow-up to Prodamas which has been developed since 2015. The economic sector developed in the Health and Welfare Cooperative is a sub focus in this research . Bottom up policy implementation theory according to Elmore, Lipsky, Hjern, and O'Porter in (Tahir 2011: 136) is used as a basis for analysis.</p> <p>The results of the study show that economic development in the Cooperative has a network of actors, namely the City Government of Kediri, Ward Village, Head of RW, Head of RT, carried out by management and members of the cooperative. Synergy with the Office of Cooperatives and UMTK was also carried out to develop a program which is currently carried out in the cooperative. Policy forms that are produced in the management of cooperatives are carried out in deliberation while at the same time demonstrating initiatives that arise from cooperative members. The results of the study also show that Prodamas Plus has a positive impact on cooperative members.</p> <p><strong>Keywords:</strong> Implementation, Prodamas, Cooperative</p> Gebriel Irene Yulistya, Tjitjik Rahaju ##submission.copyrightStatement## Fri, 13 Jan 2023 05:01:08 +0000 KUALITAS PELAYANAN ONE GATE SYSTEM TERHADAP PENGURUSAN SIM DI SATLANTAS POLRES GRESIK <p><em>On January 30, 2018 two years ago, the Gresik Police Traffic Unit created a new innovation, namely the One Gate System service. The background for this service innovation is the number of people opening SIM maker services who have taken advantage of SIM processing in a fast and easy way without any theoretical tests and practical tests. Where in the SIM processing through predetermined procedures, one of them is through theoretical and practical tests. So that this service was created to help the public to make a SIM in accordance with the procedures that have been determined and regulated in Law Number 22 of 2009. This innovation is located directly at the Gresik Police Traffic Unit Office which is located at Jalan Randuagung No.1, Randuagung, Kebomas, Gresik. The purpose of this study was to determine how much the quality of the One Gate System service on SIM management at the Gresik Police Traffic Police.</em><em>This type of research used in this research is descriptive research with a quantitative approach. The focus of this research consists of five indicators including tangible (physical evidence), reliability, responsiveness, assurance, empathy. Data collection techniques can be done through a questionnaire (questionnaire), observation and documentation. By analyzing using data analysis techniques according to Parasuraman, et. Al (1990) in Kloter (2007: 122), namely data collection by distributing questionnaires to 100 respondents with sampling techniques using purposive sampling and observing and documenting while at the research location in order to support the data obtained.Based on the results of research conducted by researchers in the field, overall the One Gate System Service Quality for SIM Management at the Gresik Police Traffic Police is very good until it reaches a percentage of 86.75% and falls in the 81% - 100% interval in the very good category The percentage of each indicator used is tangible which has a percentage of 82.58%, then reliability has a percentage of 86.75%, the next is responsiveness which has a percentage of 80.83%, the fourth is the assurance percentage of 86.5%, and the last one is emphaty which has a percentage of 84.25%. Of the five indicators that must be maximized in One Gate System services, there are new innovations in online registration.</em></p> Widya Haweningrum, Fitrotun Niswah ##submission.copyrightStatement## Fri, 13 Jan 2023 16:44:40 +0000 IMPLEMENTASI OPEN PARLIAMENT PADA DEWAN PERWAKILAN RAKYAT REPUBLIK INDONESIA <p>The need for public information disclosure from state institutions in Indonesia has passed Law no. 14 of 2008 concerning Public Information Disclosure. The House of Representatives of the Republic of Indonesia implements a public information disclosure policy through the Open Parliament program which aims to provide information about parliament and capture people's aspirations through information technology means. Open Parliament is a manifestation of the three main indicators in a modern parliament, namely transparency, information technology and representation. To analyze the success of the Open Parliament policy, descriptive qualitative research methods are used by analyzing the achievement of the final results (outcomes) based on the process of policy formulation to policy implementation. Collecting data in this study used observation methods, literature studies, and in-depth interviews using Merilee S. Grindle's theoretical approach regarding policy implementation. The realization of the Open Parliament policy can be seen from the commitments that have been made and the results that have been implemented, such as various technology-based supporting applications for information disclosure. The purpose of this research is to be able to find out the extent to which policy implementation has been carried out and to provide insight to the public regarding this policy.&nbsp;</p> Alvin Nanda Sasmita, Tjitjik Rahaju ##submission.copyrightStatement## Wed, 18 Jan 2023 23:19:23 +0000 INOVASI PELAYANAN MELALUI APLIKASI “AYO KE LOMBOK” UNTUK MENINGKATKAN MINAT WISATAWAN (STUDI DI DINAS PARIWISATA LOMBOK BARAT) <p>As stated in the NTB Regional Regulation Number 5 of 2008 concerning NTB Provincial Government Affairs Article 1 Paragraph (5) government affairs are government functions which are the rights and obligations of the provincial regional government to regulate and manage these functions in order to protect, serve and welfare of society. The form of service innovation published by the West Lombok Tourism Office is the Ayo Ke Lombok application. This research was conducted at the West Lombok Tourism Office which aims to describe service innovation through the Ayo Kelombok application. Research using qualitative research methods. The research focus will be analyzed using the success factor theory of e-Government innovation by Kalvet (2012). Data collection techniques in research are observation, interviews, documentation and literature studies. Data analysis techniques use data analysis techniques, namely, data reduction, data verification and drawing conclusions. The results of this study indicate that service innovation through the Ayo Kelombok application has fulfilled six factors supporting the success of e-Government innovation based on Kalvet theory (2012). Leadership factors, where an effective leader is a leader who is able to adjust the style of leadership and adapt. The funding factor, where the funds for making this application come from the Regional Incentive Fund and the General Allocation Fund. Legislative and regulatory support has been fulfilled with the support of members of the council and the Regional Regulation on Regional Innovation. Information technology infrastructure development factors (strategic) have been fulfilled thanks to ITEC as an application developer. The public-private partnership factor, where the West Lombok Tourism Office is working with ITEC. The private sector competency factor is very fulfilling because of the background from ITEC and CV. Bima Jaya.</p> Baharudin Akbar, Trenda Aktiva Oktariyanda ##submission.copyrightStatement## Thu, 19 Jan 2023 00:13:15 +0000 Inovasi Aplikasi Pelayanan Via Online (PLAVON) Di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo <p><span class="fontstyle0">The quality of population administration and civil registration services in Sidoarjo Regency is not good. This is<br>supported by data from the Ombudsman of the Republic of Indonesia, Sidoarjo Regency obtained 43 community<br>reports in 2021. Apart from that, ownership of population documents in 2020 for the community has not yet<br>reached the predetermined target. A total of 33,687 residents do not have e-KTP and 6,120 residents do not have<br>birth certificates. This problem is caused by the performance of population administration and civil registration<br>services through the WhatsApp hotline system which has not provided satisfactory results. This is because this<br>system has several drawbacks, namely limited service queue quota, requester files are sometimes lost and data<br>storage space is still limited. Based on the background of the problems that occurred, the Sidoarjo Regency<br>Population and Civil Registry Service designed an innovative website-based online service application<br>(PLAVON) to simplify and speed up the management of population documents. The purpose of this research is<br>to describe an innovative online service application (PLAVON) at the Population and Civil Registration Office in<br>Sidoarjo Regency. This research uses a descriptive method with a qualitative approach. PLAVON application<br>innovation has been going quite well. Ease of use indicator is good enough. Indicators of content and appearance<br>of information are good enough. The reliability indicator is good. The citizen support indicator is good enough.<br>Trust/security indicators are good. This supporting in completing form indicator is good. The suggestions provided<br>include adding other language options that can be used, adding intuitive animations, adding a help page feature<br>and recruiting new employees and socializing the PLAVON application to the community.</span></p> Dwiky Juprihantoro, Galih Wahyu Pradana ##submission.copyrightStatement## Mon, 23 Jan 2023 16:37:33 +0000 STRATEGI DINAS KEBUDAYAAN, KEPEMUDAAN DAN OLAHRAGA, SERTA PARIWISATA KOTA SURABAYA DALAM OPTIMALISASI WISATA TUNJUNGAN ROMANSA <p>Strategic management is a decision and action in producing the formulation and implementation of plans to achieve goals. This strategic management concept encourages the participation of stakeholders in every policy implementation process, especially in advancing national development and economic development through the tourism sector. The government through the Department of Culture, Youth and Sports, and Tourism of the City of Surabaya inaugurated Tunjungan Romansa as a heritage city tourist destination to be able to attract more tourist visits. This research aims to identify and describe the strategy of the Department of Culture, Youth and Sports, and Tourism for the City of Surabaya in optimizing Tunjungan Romansa Tourism. This research uses a descriptive qualitative research type with data collection methods carried out through observation, interviews, literature studies and documentation. The focus of this research is based on the Regulation of the Minister of Tourism and Creative Economy/Head of the Tourism and Creative Economy Agency of the Republic of Indonesia Number 12 of 2020 which consists of accessibility, amenities, attractions and promotions. As a result, the accessibility of Tunjungan Romansa Tourism which is located in the center of Surabaya City is very easy to reach and reach tourists from various directions with various modes of transportation. In terms of amenities, facilities and services at Tunjungan Romansa Tourism are deemed to have met the needs of tourists, but it just needs further evaluation. In terms of attractions, the object or attraction of Tunjungan Romansa Tourism is in accordance with the concept of modern city tourism with a lifestyle-heritage theme that presents the beauty of ancient buildings and other unique arts. As well as for the promotion strategy that has been carried out is quite effective and succeeded in attracting tourists to visit through various promotional media and widespread socialization.</p> <p><strong>Keywords:</strong> Strategic Management, Tourism, Tunjungan Romansa.</p> Marisa Tifany, Meirinawati Meirinawati ##submission.copyrightStatement## Wed, 25 Jan 2023 02:52:48 +0000 IMPLEMENTASI KEBIJAKAN PENYEDIAAN RUANG TERBUKA HIJAU PUBLIK DI ALUN-ALUN KABUPATEN SIDOARJO (STUDI PADA DINAS LINGKUNGAN HIDUP DAN KEBERSIHAN KABUPATEN SIDOARJO) <p>The position of green open space determines environmental balance, especially for city parks, as a form of green open space in urban areas. Provision of green open space is necessary to improve the quality of an adequate green environment. The position of green open space determines the balance of the environment because green open space is the lungs of the city. Sidoarjo Regency Square is one of the most visited city parks by the public because it is equipped with various public facilities. The provision of green open space is necessary in advancing the area of ​​Sidoarjo Regency, but with limited land it is one of the obstacles to creating balanced and harmonious green open spaces. Based on Law Number 26 of 2007 mandates that each Regency/City must have a Green Open Space (GOS) of 30%, of which 20% is public green open space and 10% private green open space. Descriptive qualitative research is used with information collected through interviews, observation and documentation. Gardening section staff, policy analysis functional officers, field supervisors, planning and community support staff are key components of Van Meter Van Horn's policy implementation theory, which forms the theoretical foundation for this research. The visible results still have deficiencies in the activity of providing green open space which includes land provision. Lack of human resources and finances that are still not met. There needs to be a communication approach so that the coordination of activities is in accordance with the SOP.</p> Rofiatul Muhimmah Nurma Yusuf, Badrudin Kurniawan ##submission.copyrightStatement## Thu, 26 Jan 2023 16:28:35 +0000 KUALITAS PELAYANAN PENGADUAN KELUHAN PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM (PDAM) SURYA SEMBADA KOTA SURABAYA <p>The best service will always be provided to customers because it’s an obligation and responsibility for every employee and company. PDAM Surya Sembada Surabaya City has provided several kinds of services to convey complaints experienced by customers. As the service progresses, there are still customers who complain about the quality of the service provided. The purpose of this study is to analyze and describe the quality of customer complaint service at PDAM Surya Sembada Surabaya City. This type of research uses descriptive research with a qualitative approach. The research focus is based on nine characteristics of service excellent according to Kasmir (2017). The results of this study indicate that the quality of complaint service at PDAM Surya Sembada Surabaya City is quite good. However, there are still shortcomings, namely the communication carried out by the Call Center isn’t good so that customers cannot understand, services through the website, WhatsApp, and social media still don’t provide a fast response and handling, there’s no team to handle incoming complaints via social media, no there’s a guarantee of customer confidentiality, the queue machine often turns off, there’s no information to customers about the cause of the bill swelling, the application isn’t comprehensive, there are the same complaints by many customers. So that from these deficiencies, the researcher provides suggestions, namely holding training for Call Center officers, making SOPs for Website and WhatsApp services, forming a team for social media services, making banners for information on confidentiality guarantees, carrying out periodic maintenance for queuing machines, providing transparent information to customers, developing applications to be accessed on IOS, repairing equipment such as pipes or meters so that the same complaints don’t occur that many customers experience.</p> <p>&nbsp;</p> Dian Novita Sari, Trenda Aktiva Oktariyanda ##submission.copyrightStatement## Thu, 26 Jan 2023 16:50:06 +0000 KUALITAS PELAYANAN PUBLIK PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN DI PUSKESMAS KEPADANGAN KABUPATEN SIDOARJO <p>Public services are important for government to get welfare of the community.Welfare can be achieved through quality health services. Government guarantees public health through the establishment of BPJS Health with National Health Insurance program. But in its implementation, there are many problems with BPJS patient services such as service queues, length of time to take action patients, and length of time waiting for services. Therefore, deeper research is needed regarding the service quality especially for BPJS Health patients. With this research, it can describe sevice quality for BPJS patients at Kepadangan Public Health Center. This research is descriptive with qualitative approach. Focus in this study is quality of BPJS patient at Kepadangan Public Health Center, Sidoarjo District. Researchers analyze used theory of Ida Hadiyati et al (2017) regarding service quality based on JKN patients expectations which consists of 11 aspects. The results of this study indicate that quality service for BPJS Health patients at the Kepadangan Public Health Center is quite good and satisfactory. Aspects that support service quality are medical services, security, access, information disclosure, balance, costs, and quality between departments. While the aspects that still need to be improved are infrastructure aspect especially adding rooms, employee aspect especially addition of officers in medical records, administrative service aspect especially clarity of service waiting times, and trust aspect especially patient comfort with certainty of service time. Suggestions that can give to Kepadangan Public Health Center are adding rooms, adding employees, adhering service time standards and conveying time to patients.</p> Dwi Kurnia Ningrum, Trenda Aktiva Oktariyanda ##submission.copyrightStatement## Thu, 26 Jan 2023 17:18:26 +0000 Implementasi Kebijakan Pengurangan Penggunaan Kantong Plastik di Pasar Wonokromo Kota Surabaya <p class="Afiliasi" style="text-align: justify; text-justify: inter-ideograph;">Garbage is a problem for the people of Indonesia, one of which is plastic waste which is used as shopping bags. In line with Surabaya City Mayor Regulation number 16 of 2016 concerning Reducing the Use of Plastic Bags, Wonokromo Market is one of the big markets in Surabaya City. Researchers found buying and selling transactions using plastic bags. This study aims to describe the implementation of the Policy on Reducing the Use of Plastic Bags in the Wonokromo Market. The benefits of writing as input to the Surabaya City Government and especially to Wonokromo Market in implementing Perwali 16 of 2022. The research focus is on the theory of policy implementation, namely the size and objectives of the policy; resource; inter-organizational communication; implementer disposition; the characteristics of the implementing agency; economic, social, political conditions. The research method with a qualitative approach and descriptive research. Data collection techniques through the stages of interviews, observation, and documentation. As for data analysis techniques with data collection stages; data condensation; presentation of data; data/conclusion verification. The results of the study stated that 1. Variable sizes and objectives had not been realized properly, there was no clarity regarding the standard of success of the policy 2. Human resources were limited and there were no financial resources 3. Communication between organizations was quite good, a meeting was held between PD Pasar Surya and the executors at the Wonokromo Market 4. The disposition of the implementer is lacking in outreach to traders and visitors 5. The characteristics of the agent carrying out the task well because there is no routine and intense socialization 6. The economic environmental conditions of traders tend to think more about profit and loss than alternatives to plastic bags, low social awareness, politics the government's commitment through the issuance of Perwali No 16 of 2022. Suggestions need to have standards of success, form a monitoring team, provide incentive funds and increase outreach.</p> Wana Eka Listiani, Indah Prabawati ##submission.copyrightStatement## Thu, 26 Jan 2023 17:45:41 +0000 Partisipasi Masyarakat dalam Pengembangan Kampung Edukasi Sampah di Kelurahan Sekardangan Kecamatan Sidoarjo Kabupaten Sidoarjo <p>Community participation is important in development, including in Sidoarjo Regency. One form of development carried out by the Regional Government of Sidoarjo Regency in the environmental field is the Clean and Green Sidoarjo Program (SBH). The SBH program began in 2010. In the 2017-2018 period, RT 23 RW 07 Sekardangan Village won the most innovative village. The RT 23 RW 07 Sekardangan Village community continues to develop environmental, and waste management to become a role model for other villages and is known as the waste education village. The type of research used in this research is descriptive and uses a qualitative approach. The focus of this research is community participation by using forms of participation, including participation in decision-making, implementation, benefits, and evaluation. The purposive sampling technique determined the subject of this research. Data collection techniques used are observation, interviews, and documentation. Data analysis techniques are data collection, reduction, presentation, and conclusion. The research results show that community participation in the development of the Waste Education Village using other forms of participation is going well. Community participation in decision-making, the community is directly involved in providing ideas for thinking about program activities. Participating in the implementation, the community participated in the waste education village development activities. Participation in the benefits of a clean and green environment, waste management as a business opportunity, and others. Community participation in the evaluation, the community provides constructive criticism and suggestions for the next garbage education village to be even better.</p> Halimatus Syadiyah Ningsih, Muhammad Farid Ma'ruf ##submission.copyrightStatement## Thu, 26 Jan 2023 18:11:24 +0000 ANALISIS PERAN STAKEHOLDERS DAERAH DALAM PENGEMBANGAN CITY BRANDING "LAMONGAN MEGILAN" <p>&nbsp;</p> <p>The program carried out by stakeholders in this research is the development of city branding in Lamongan Regency. Efforts to promote city branding must be based on a balanced development of regional potential. The goal of this research is to determine the stakeholder involvement in the development of the "Lamongan Megilan" city brand. Stakeholders play the following roles: policy developer; coordinator; facilitator; implementor; and accelerator. The research approach used in this study is descriptive-qualitative. Data was gathered using observation techniques, interviews, and documentation. The collected data is then analyzed by condensing the data, presenting it, and drawing conclusions. Depending on the results of this study, there are stakeholders who function as policy creators, namely the Lamongan Regency Diskominfo. The Lamongan Regency Diskominfo is the coordinator of stakeholders. Diskominfo and Disparbud Lamongan Regency are facilitators, and stakeholders who serve as implementers in the creation of city branding "Lamongan Megilan" include Diskominfo, Disparbud, Unisla, community (Pokdarwis community), media, and all Regional Apparatus Organizations (OPD). Diskominfo and Disparbud are two stakeholders who act as accelerators.</p> <p><strong>Keywords:</strong> <strong><em>Stakeholders, city branding, Lamongan Megilan</em></strong></p> Eni Febrianti, Deby Eprilianto ##submission.copyrightStatement## Sun, 29 Jan 2023 00:00:00 +0000