Business Process Reengineering in the Training Service Business Process of CV. Maxindo Consulting to Improve Company Performance Efficiency

Abstract

In facing global competition, companies must ensure that employees can work effectively and efficiently, with both high-quality and high-quantity output. Employee training has become one of the crucial methods to meet these standards, considering the importance of competent human resources in supporting a company’s competitiveness. CV. Maxindo Consulting is a company that specializes in employee training services across various sectors. However, its current business processes, such as proposal requests and training evaluations, remain time-consuming, hindering work efficiency and potentially harming the company’s image. Therefore, Business Process Reengineering (BPR) is proposed as a solution. This BPR approach is expected to enhance service quality, operational efficiency, and the company’s positive image. The BPR method, as explained by Hammer and Champy (1994) and Davenport & Short (1990), represents a novel approach to business process improvements that can optimize company services and performance.