STANDAR PELAYANAN TANGGAP DARURAT BENCANA MELALUI COMMAND CENTER 112 DI BADAN PENANGGULANGAN BENCANA DAERAH KOTA SURABAYA

Olymvya Prisca Ferynda; Eva Fanida

doi:10.26740/publika.v11n2.p2035-2050

Olymvya Prisca Ferynda S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Hukum, Universitas Negeri Surabaya, Indonesia
Eva Fanida S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Hukum, Universitas Negeri Surabaya, Indonesia

DOI: https://doi.org/10.26740/publika.v11n2.p2035-2050

Keywords: Keywords: Public Service, Service Standards, Emergency Handling, 112 Command Center Services, Kata Kunci: Pelayanan Publik, Standar Pelayanan, Penanganan Darurat, Pelayanan Command Center 112

Abstract

There are various emergency events experienced by the community, so that in this case emergency treatment is needed to minimize fatalities and damage to fatal facilities. To get emergency treatment, the community will contact the Regional Apparatus Organization (RAO) related to the type of emergency that exists. Therefore, the 112 Emergency Call Number Service was created, a service that can be used if an emergency occurs by dialing 112. Then, it will connect the caller to the Emergency Call Center (Call Center 112) in the District/City. Likewise, the Regional Disaster Management Agency for the City of Surabaya formed the Command Center 112 service, which was launched on July 26, 2016, as a result of the many emergency incidents previously faced and officers in the related RAO, unable to respond quickly. In this regard, this study aims to explain the standard of disaster emergency response services provided by Command Center 112 at RDMA of Surabaya City. Descriptive qualitative research is the methodology used. In this case, the researcher collected data through various methods, including interviews, field observations, documentation and literature studies. Furthermore, data reduction, data display and data verification are also used in this study along with the conclusions. In this study, source triangulation, technique triangulation and time triangulation were combined as data validity methodologies. This research gives the result that, in terms of the need for emergency response services, Command Center 112 at RDMA of Surabaya City has been running quite well.

Keywords: Public Service, Service Standards, Emergency Handling, 112 Command Center Services

References

Amirullah, A. Noorhayati. Amirullah, I. Khaeriyah. Anas, M. (2022). Efektifitas Pelayanan Bidang Pengembangan, Keselamatan Dan Penindakan (PKP) Pada Dinas Perhubungan Kota Makassar. Jurnal Publikasi Manajemen Informatika. 1(1), 62-71.

Chaq, M. R. M., & Fanida, E. H. (2022). Kualitas Pelayanan Braille E-Ticket and Extraordinary Access for Visual Disabilities (Brexit) Untuk Rehabilitasi Sosial Bina Netra Oleh UPT Puskesmas Janti Kota Malang. Publika.10(3),1009-1024.

https://ejournal.unesa.ac.id/index.php/publika/article/view/47477%0Ahttps://ejournal.unesa.ac.id/index.php/publi ka/article/download/47477/39713

Christover, Deandless & Bilang, Juniati. (2022). The Effectiveness of Eazy Passport Innovation in Passport Issuance Services in Class 1 Immigration Offices, Samarinda City. Budapest International Research and Critics Institute-Journal (BIRCI-Journal).5(2),11208-11213. www.bircu-journal.com/index.php/birc

Diana Santy, N. W dan Ariebowo, T. (2021). Citra Perusahaan Garuda Indonesia : Persepsi Para Loyalis Garuda Indonesia. 34–50. https://digilib.sttkd.ac.id/id/eprint/1807

Fanida, E. H. & Meirinawati. (2022). Strategic Management of The Faculty of Social Sciences and Law, State University of Surabaya, in Improving The Quality of Education during The Covid-19 Pandemic. JPSI (Journal of Public Sector Innovations).6(2),75-83. https://doi.org/10.26740/jpsi.v6n2.p75-83

Fazil, M. (2022). Efektivitas Pelayanan Publik dalam Proses Penerbitan Surat Izin Usaha Perdagangan (SIUP) Pada Dinas Penanaman Modal dan PTSP Kota Medan. Professional Jurnal Komunikasi dan Administrasi Publik. 9(2). https://doi.org/10.37676/professional.v9i2.3221

Fidianto, R. Rahadian. (2022). Optimalisasi Sosialisasi Layanan Command Center 112 Di Kota Surabaya Provinsi Jawa Timur. Administrasi Pemerintahan DaerahFMP. http://eprints.ipdn.ac.id/id/eprint/10516

Layanan112.kominfo.go.id.Portal Layanan Panggilan Darurat 112. Diakses pada 12 Oktober 2022 dari https://layanan112.kominfo.go.id/

Makdar, A. I. C., & Meirinawati. (2018). Kualitas Pelayanan Tanggap Darurat Bencana Command Center 112 di Badan Penanggulangan Bencana dan Linmas Kota Surabaya. Publika. 6(2), 1–7.

Oktariyanda, T. A., & Rahaju, T. (2018). E-Governement Strategy of Surabaya City Government Through E-Rt/Rw to Improve The Quality of Public Service. Journal of Physics : Conference Series. 953(2018), 1-8.

Oktariyanda, T.A., & Eprilianto D.F. (2019). Standardization of the Integrated District Administration Services Program to Optimize Public Service in Sidoarjo Regency. Atlantis Press. 383(2019), 353-356.

Priohutomo, N. A., & Atmojo, M. E. (2020). Efektivitas Program Poros Dalam Meningkatkan Pelayanan Publik Di BP3TKI Kabupaten Nunukan Bagi Calon TKI & TKW Pada Tahun 2018. KEMUDI : Jurnal Ilmu Pemerintahan,4(2),239–255. https://doi.org/10.31629/kemudi.v4i2.1905

Putra, E. P., & Tukiman, T. (2019). Implementasi Kebijakan Layanan Tanggap Darurat Bencana pada Badan Penanggulangan Bencana dan Perlindungan Masyarakat di Surabaya. Jurnal Dinamika Governance : FISIP UPN Veteran Jatim. 9(1), 22-32. https://doi.org/10.33005/jdg.v9i1.1417

Rohman, A. & Larasati, D. C. (2020). Standar Pelayanan Publik Di Era Transisi New Normal. Reformasi.10(2),151–163. https://doi.org/10.33366/rfr.v10i2.1952

Pemerintah Indonesia. (2014). Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 15 Tahun 2014 Tentang Pedoman Standar Pelayanan Publik. Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi. Jakarta.

Pemerintah Indonesia. (2019). Keputusan Direktur Jenderal Penyelenggaraan Pos dan Informatika Nomor 112 Tahun 2019 tentang Pedoman Teknis Penyediaan Layanan Nomor Panggilan Darurat 112. Direktur Jenderal Penyelenggaraan Pos dan Informatika. Jakarta.

Taufiqurokhman dan Satispi, Evi. (2018). Teori dan Perkembangan Manajemen Pelayanan Publik. Jakarta:UMJ Press.

Turang, E. G., Tulusan F.M.G, Palar N.R.A. (2022). Implementasi Pelayanan Darurat Call Center Manado Siaga 112 (Studi di Dinas Komunikasi dan Informatika Kota Manado). VIII(116), 18–28.

Wirata, Gede., Widnyana, I.A.P.S., Putra, I.M.S,. (2019). The Effectiveness of Kumara Innovations in Improving the Quality of Public Services in the Department of Population and Civil Registration in Klungkung Regency. BIRCI Journal. 25081-25092. https://doi.org/10.33258/birci.v5i3.6552