ANALYSIS OF USER SATISFACTION OF DANA APPLICATIONS USING THE END USER COMPUTING SATISFACTION (EUCS) METHOD AND DELONE AND MCLEAN METHOD

Abstract

This study aims to analyze the satisfaction of DANA application users. The development of technology today we see a new innovation in the form of digital payments which aims to facilitate non-cash transactions among the public. The model used in this research is End User Computing Satisfaction (EUCS) is a method for measuring the level of user satisfaction by comparing expectations and reality. DeLone and McLean is a model used to identify the factors that cause success. The results showed that the overall level of satisfaction of DANA application users was at a satisfied level. Some variables that can be improved again to have a significant effect are accuracy, easy of use, service quality, system quality, and timeliness. However, some variables that can be improved but do not have a significant effect are content, format, and information quality.