INOVASI PROGRAM DESA SIAP DAN LANCIP (LAYANAN CEPAT, EMPATIK, DAN PRO AKTIF) DI DESA LOWAYU KECAMATAN DUKUN KABUPATEN GRESIK

Abstract

The development of technology has made government officials begin to develop public services, one of
which is in Lowayu village, Dukun sub-district, Gresik Regency through the Ready and Taper Village
Program. This program offers a number of services related to population administration that can be
completed at the village level, so that people do not need to come directly to the Dispendukcapil Office
in Gresik Regency. The purpose of this study is to describe the Ready and Taper Village Program
Innovations in Lowayu village. The focus of this research uses the theory by Bugge et al (2018). Data
collection techniques using interview techniques, documentation, and observation. The research focus
analysis refers to the success factors of an innovation in the public sector consisting of 6 (six) indicators
including governance and innovation; source of ideas for innovation; innovation culture; capabilities
and tools; goals, outcomes, drivers, barriers; and collect single information data. The results of the study
show, from the governance and innovation indicators that the regulatory system or policy used is in
accordance with the predetermined rules. Sources of innovation ideas are obtained from internal
organizations and external organizations. The culture of innovation provides convenience to the
community in managing population administration which can be completed at the village level.
Innovation capabilities and tools have good performance and functionality, supported by competent
resources and complete facilities. Indicators of goals and outcomes are shortening the distance of
population administration services from the apparatus to the community, the obstacle experienced is
that there are still many people who do not know the requirements proposed in the process of population
administration services in the Ready and Taper Village program. Meanwhile, collecting single
information data is carried out through socialization to the community.

Keywords: Public Service, Program Innovation, Population Administration, Ready and Taper Village.