INOVASI PELAYANAN PUBLIK MELALUI APLIKASI PELAYANAN VIA ONLINE (PLAVON DUKCAPIL) OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO

Irsy Kharimatus Sholicha; Trenda Aktiva Oktariyanda

doi:10.26740/publika.v11n3.p2293-2302

Irsy Kharimatus Sholicha S1 lmu Administrasi Negara, Fakultas Ilmu Sosial dan Hukum, Universitas Negeri Surabaya
Trenda Aktiva Oktariyanda S1 lmu Administrasi Negara, Fakultas Ilmu Sosial dan Hukum, Universitas Negeri Surabaya

DOI: https://doi.org/10.26740/publika.v11n3.p2293-2302

Keywords: Innovation, Service, e-government, Plavon Dukcapil, Population Administration

Abstract

Public service is a necessary component of maintaining a government system that is responsive to community requests. However, there are still complaints from the public concerning government services, one of which is population administration in Sidoarjo Regency. The bigger the population, the greater the need for population management. As a result, the government of the Sidoarjo Regency launched an online service application service innovation (Plavon Dukcapil). The intention goals to make it easier for the public to receive population administration management services through the online Plavon Dukcapil website. The purpose of this research is to discuss Disdukcapil Sidoarjo's creation, Plavon Dukcapil. The qualitative descriptive research method was used in this study. The theory used for this study is the characteristics of e-government innovation by Rokhman, Ali (2011) which consists of 5 (five) indicators, namely relative advantage, image, compatibility level, ease of use, and intensity of use. Data collection methods include observation, interviews, and documentation. Disdukcapil Sidoarjo, who manages the dukcapil platform innovation program, and members of the community who use the service were interviewed. According to the study's conclusions, the Sidoarjo Regency Government did great work in establishing the Plavon Dukcapil service innovation. The results of the analysis using the indicators of e-government innovative characteristics are suitable; however, there are still issues in the website service system due to multiple obstacles encountered, such as website errors. So the greatest advice is to improve the Plavon Dukcapil website's performance system so that the services provided may be maximized.

Keywords: Innovation, Service, e-government, Plavon Dukcapil, Population Administration.

References

Badan Pusat Statistik Kabupaten Sidoarjo. (2020). Jumlah Penduduk Kabupaten Sidoarjo Tahun 2020. https://sidoarjokab.bps.go.id. Diakses pada Mei 2023.

Badan Pusat Statistik Kabupaten Sidoarjo. (2020). Jumlah Penduduk Kabupaten Sidoarjo berdasarkan usia dan jenis kelamin. https://sidoarjokab.bps.go.id/. Diakses pada Mei 2023.

Dhafintya Noorca. (2021). Plavon Dukcapil Sidoarjo, solusi Bupati Atasi Ruwetnya Pengurusan Adminduk.https://www.suarasurabaya.net/kelanakota/2021/plavon-dukcapil-sidoarjo-solusi-bupati-atasi-ruwetnya-pengurusan-adminduk/. Diakses pada 27 Desember 2022.

Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo. Hasil survei kepuasan masyarakat tahun 2020.https://disdukcapil.sidoarjokab.go.id/berita/survei-kepuasan-masyarakat-tahun-2020. Diakses pada Juni 2023.

Juliana, J., Noval, T., Hubner, I. B., & Bernarto, I. (2020). Ease Of Use Dan Trust Terhadap Purchase Intention Melalui Customer Satisfaction Pada Situs Web Tokopedia. Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, Dan Bisnis, 4(2), 217–229. https://doi.org/10.31294/jeco.v4i2.6909

Nugroho, B. (2019). Pengaruh kualitas layanan dan citra perusahaan terhadap kepuasan nasabah pt. bank perkreditan rakyat gracia mandiri bekasi timur. 6(August). https://doi.org/10.35137/jmbk.v6i1.170

Persada, A. G., & Fanida, E. H. (2022). Inovasi Aplikasi Rekonsiliasi Data Kepegawaian ( Arek ) Di Bidang Pensiun Kantor Regional Ii Badan Kepegawaian Negara Kota Surabaya Aditya Galuh Persada Abstrak. Publika.

Republik Indonesia, P. (2009). Undang-Undang Nomor 25 Tahun 2009. In Undang-Undang, Nomor 25 Tahun 2009.

Rokhman, A. (2011). E-Government Adoption in Developing Countries ; the Case of Indonesia E-Government Adoption in Developing Countries ; the Case of Indonesia. January.

Setijaningrum, E. (2017). Inovasi Kebijakan Pelayanan Publik. 147. http://repository.unair.ac.id/id/eprint/97698

Setyawan, N. R., Kalalinggi, R., & Anggraeiny, R. (2019). Inovasi Pelayanan Publik Melalui Program E-Samsat di Kantor Samsat Kota Samarinda. EJournal Pemerintahan Integratif, 7(1), 11–20.

Soegiyono. (2011). Metode Penelitian Kuantitatif, Kualitatif dan R&D.

Wardani, G. S. K., & Rahayu, A. Y. S. (2021). Inovasi Pelayanan Perizinan Bangunan Gedung 3.0 Di Pemerintah Provinsi DKI Jakarta. JPSI (Journal of Public Sector Innovations), 5(2), 52. https://doi.org/10.26740/jpsi.v5n2.p52-60

Wulandari, D. (2017). Pengaruh Inovasi Produk (Keuntungan Relatif, Kompabilitas, dan Kompleksitas) terhadap niat penggunaan Mobile Banking BRI. Jurnal Bisnis Dan Manajemen, 13(3), 185–276.