STRATEGI PENINGKATAN PELAYANAN ADMINISTRASI MELALUI APLIKASI PETUNG DADI (PELAYANAN TUNGGAL DENGAN SEPENUH HATI) OLEH DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN TRENGGALEK

Abstract

The Trenggalek Regency Communication and Information Office established an electronic-based service in accordance with the provisions of Article 18 of Trenggalek Regent Regulation No. 24 of 2017. The Trenggalek Regency Communication and Information Office established an application system that integrates the village office and sub-district office to facilitate administrative services by simplifying the process of handling letters from the office. districts. This application is called "Petung dadi". The research method in this scientific article uses a qualitative descriptive type of research. With the focus of the research used is the strategy of providing public services with reference to five strategies according to David Osborne and Plastrik in Mahmud Danil (2018). The following are the five strategies and the results of the research: 1) Core Strategy (core strategy) The Trenggalek Regency Communication and Information Office implements and realizes regulations regarding the development of E-government-based public services. 2) Consequences Strategy which shows that the Trenggalek Regency Communication and Information Office establishes regulations and Standard Operating Procedures (SOP) in the implementation of services through the Petung Dadi application. 3) Customer Strategy (customer strategy) The Trenggalek Regency Communication and Information Office adapts the implementation of service strategies through E-government that already exist in other cities that have received awards in order to get good service quality in service implementation through the Petung Dadi application. 4) Control Strategy (supervision strategy) The Trenggalek Regency Communication and Information Office provides training and also employee development in the implementation of public services through the relatively new Petung Dadi application. 5) Culture Strategy (cultural strategy) The Trenggalek Regency Communication and Information Office builds a line of coordination both online and in person.