Pengaruh Kualitas Layanan Terhadap Kepuasan Konsumen Rumah Makan Bebek Goreng H. Slamet Cabang Sidoarjo

Penulis

  • NADIA SHABRINA HESTUNINGTYAS

DOI:

https://doi.org/10.26740/jptn.v6n3.p%25p

Abstrak

Penelitian ini memiliki tujuan untuk mengetahui pengaruh kualitas layanan terhadap kepuasan konsumen bebek goreng H. Slamet. Jenis ini adalah penelitian deskriptif kuantitatif. Mengolah data dengan bantuan aplikasi SPSS 16 menggunakan teknik analisis Regresi Linier Sederhana berdasarkan angket dari responden konsumen bebek goreng H. Slamet. Hasil menunjukkan bahwa variabel kualitas layanan memiliki pengaruh positif terhadap variabel kepuasan konsumen.

Kata kunci :Kualitas Layanan dan Kepuasan Konsumen






Unduhan

Data unduhan belum tersedia.

Unduhan

Diterbitkan

2018-10-10

Cara Mengutip

SHABRINA HESTUNINGTYAS, N. (2018). Pengaruh Kualitas Layanan Terhadap Kepuasan Konsumen Rumah Makan Bebek Goreng H. Slamet Cabang Sidoarjo. Jurnal Pendidikan Tata Niaga (JPTN), 6(3). https://doi.org/10.26740/jptn.v6n3.p%p

Terbitan

Vol 6 No 3 (2018)

Bagian

Articles

Lisensi

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).

Jurnal Pendidikan Tata Niaga (JPTN) is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Creative Commons License

Abstract views: 149 , PDF Downloads: 157